3 of 3 Permanent Incident Management Jobs in Gloucester

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware … Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯

part of a highly skilled environment, supporting mission-critical IT infrastructure and playing a key role in maintaining secure and stable platforms. You'll be involved in everything from incident response to system optimisation, working closely with internal stakeholders and external partners. As a trusted recruitment partner, we're supporting our client in finding an engineer with strong hands … on experience and a proactive approach to platform operations in highly regulated environments. Key Responsibilities Provide day-to-day operational support for secure environments, including incident management, change implementation , and routine maintenance Deliver approved technical changes in line with customer and project requirements Proactively monitor infrastructure to identify and resolve potential issues Automate processes to improve efficiency and More ❯

role, ensuring high standards of service delivery and team performance. As part of the team, you will provide first/second line support for bespoke/niche systems, including incident management, system commissioning, provision of technical advice, and asset/system management. This role is full time, 37 hours per week and is based on site at Ashchurch … We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing Date: 13/08/2025 Job Segment: Manager, Linux, CSR, Management, Technology More ❯