1 to 1 of 1 Permanent Time Management Jobs in Gloucester

The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the performance of the Service … client service delivery at PIB, underpinning the service excellence PIB require for our clients and ensuring accuracy for insurers, clients, and data integrity. The management and leadership of the team is integral to the success of driving service excellence for PIB. Responsibilities: Effectively distribute tasks managing constraints to maximise … work requests are completed within service level agreements, enabling the successful placement of commercial lines business. Liaise with the Service Delivery Operations Manager and management teams on service KPIs. Monitor and report regularly on team performance, successes and plans for improvement. Regularly review and identify development needs ensuring training more »