1 of 1 Permanent Help Desk Engineer Jobs in Gloucestershire

The Helpdesk Engineer is a critical role within the IT department, responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service desk tickets, and ensuring timely resolution of technical problems to maintain business productivity. … The Helpdesk Engineer acts as the primary point of contact for IT-related inquiries and plays a key role in maintaining a positive user experience. You are Technical Support: o Provide first and second-level technical support to end-users via phone, email, and in person. o Troubleshoot … issues. o Diagnose and resolve technical problems efficiently and effectively. o Escalate complex issues to senior IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk). o Ensure timely and accurate More ❯