1 of 1 Permanent Issue Tracking Jobs in Gloucestershire

adapt the below technical skills) + Voice & SIP Protocols: Experience with SIP, SDP, and RTP protocols, including call tracing and diagnostics. + Incident Management & Ticketing: Familiarity with jeopardy management, issue tracking, and resolution. + Cloud Communication Platforms: Knowledge of BT's voice platforms, order journeys, and operating models. + Service Management Tools: Experience with platforms like Jira, ServiceNow … or similar for issue tracking. + Automation & Scripting (Bonus): Understanding of scripting or automation to enhance efficiency. Product Knowledge: Understand the products and services that BT provide and how our customers utilise them. What's in it for you 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% Life Assurance Cover Exclusive colleague discounts More ❯