2 of 2 Permanent Support Technician Jobs in Gloucestershire

IT & System Support Specialist Location: Driffield with monthly travel to RedditchSalary: £30,000 - £40,000 + benefits Elevation Tech & Transformation are exclusively supporting a key client in an exciting stage of growth, looking to appoint their first in-house IT Specialist. This is a newly created, hands-on role where you’ll take ownership of day-to-day IT … operations while shaping the company’s technology roadmap. The business currently works with an MSP for IT support, but the successful candidate will gradually bring key services in-house and drive improvements across systems and processes. Key Responsibilities Provide first and second-line IT support to office-based and remote users Manage and maintain hardware, software and networks … Support existing systems including SharePoint/OneDrive, Gmail/GSuite (soon migrating to Outlook) and field management platforms Oversee the on-site account server Implement and optimise API integrations between business tools Maintain data security, backups and compliance Manage mobile devices and contracts Handle IT procurement and vendor management Identify automation and efficiency opportunities Assist in the potential development More ❯

and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets. This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information … Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900). Responsibilities: Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound … customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets More ❯