Head of Customer Success
- Hiring Organisation
- Avantis Education
- Location
- Gloucester, England, United Kingdom
expansion Build and maintain dashboards and reporting that give real-time visibility of customer health, engagement and revenue risk Maintain and enhance our CRM (Zoho) to keep data capture, health scoring and opportunity tracking accurate Set and track KPIs for engagement, onboarding and retention across the CS function Develop … SaaS or hybrid hardware/software EdTech A track record of improving onboarding, driving product or device adoption, and increasing retention Strong CRM skills (Zoho or HubSpot), with confidence using customer health scoring and data visualisation tools Experience working cross-functionally with Sales, Product and Finance Exceptional stakeholder ...