Remote Technical Support Analyst (Nights)
- Location
- Gourock, Renfrewshire, United Kingdom
technical input Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals Clearly document issues, requests, and solutions within the ITSM system Contribute to and maintain the internal knowledge base Act as a mentor to develop the knowledge and experience of other technical colleagues Identify process … configuration of network devices (switches, routers, firewalls) Experience in working with on-premise, cloud and hybrid infrastructure environments Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow Excellent command of the English language both written and spoken Familiarity with DevOps and Agile methodologies Familiarity with ...