1 of 1 Permanent Customer Service Jobs in Grays

junior staff members. Key Responsibilities: Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests. Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction. Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions. Monitor IT performance metrics and proactively identify areas for … improvement. Implement IT best practices, policies, and procedures to enhance operational efficiency. Collaborate with external vendors and service providers for hardware and software procurement. Conduct training sessions for end-users on IT systems and best practices. Manage IT asset inventory and ensure compliance with licensing agreements. Provide mentorship and guidance to junior IT support staff. Document technical procedures and … Experience in networking and troubleshooting hardware issues. Excellent problem-solving skills and the ability to work under pressure. Exceptional communication skills, both verbal and written. A strong commitment to customer service and team collaboration. Preferred Qualifications (Nice to Have): Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate). Familiarity with ITIL service management practices. More ❯