3 of 3 Permanent Incident Management Jobs in Greenford

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team. Take accountability for the availability and performance of the application portfolio, including incident management and release processes. Maintain stakeholder satisfaction through quality delivery and effective change management. Communicate defect status to management at various levels. Partner with technical leaders to … leading the team. Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a … management or supervisory capacity within an application delivery team. Strong communication and presentation skills. Demonstrated project and team management abilities. Key Result Areas Develop and execute the strategic plan for enterprise applications. Ensure optimal performance, reliability, and availability of enterprise applications. Minimise downtime and end-user issues. Maintain effective relationships with application vendors and internal stakeholders. Additional Information More ❯