Service Desk Analyst
greenhithe, south east england, United Kingdom
Intec Select
Line Support Engineer – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a … high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests … they arise Managing client expectations through clear communication Essential Skills & Experience: Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver More ❯
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