12 of 12 Permanent Management Information System Jobs in Guernsey

interviews to be carried out before the end of November. About us Generis is a fast growing and successful UK-headquartered developer of world-class Content and Regulatory Information Management technology for regulated industries globally. ISO 27001 accredited, eight of the top 10 global life sciences companies rely on Generis flagship Intelligent Content Services platform, CARA … for critical document and information management, including AbbVie, AstraZeneca, Biogen, Gilead, Bayer, Pfizer, and Merck KGaA. Today, Generis serves more than 600,000 users worldwide, across use cases ranging from RIM, Regulatory/R&D and Safety use cases to Clinical, Non-clinical, Quality GxP, CMC, Pharmacovigilance, Medical Information/Medical Affairs applications and … creating knowledge base articles, FAQs, and user guides. Remote Work Proficiency: The capability to work effectively in a remote or telecommuting environment, demonstrating self-discipline and strong time management skills to maintain productivity and meet customer support needs. Independence: A proven ability to work independently, take initiative, and make decisions when necessary, while also being a reliable team More ❯

will play a vital role in the design, configuration, testing, and optimisation of the new EPR system. Youll work closely with clinical, operational, and technical teams to ensure that system configuration meets clinical workflows and supports best practice patient care. Key Responsibilities Configure and maintain key components of the EPR solution in line with agreed build standards and governance. … Collaborate with clinical and operational stakeholders to translate requirements into effective system design and configuration. Support testing, validation, and documentation of system builds. Ensure configuration changes are accurately recorded and managed through version control and change management processes. Participate in design workshops, build reviews, and go-live readiness activities. Troubleshoot and resolve configuration issues, escalating where … Provide support and training to end users and colleagues within the EPR programme team. About You Youll bring strong analytical skills, attention to detail, and a structured approach to system configuration. You are a collaborative team player, comfortable working in a fast-paced project environment, and passionate about improving digital healthcare delivery. Essential skills and experience: Experience configuring or More ❯

at regular intervals, ensuring expectations are set and met. Proactively encouraging customers to use the self-service portal by offering guidance and sending welcome emails as required. Ticket Management: Log, update, and manage helpdesk tickets with clear and detailed documentation to ensure transparency and accuracy. Prioritising tickets in line with operational targets, ensuring SLAs for response and resolution … Participating in team meetings, coaching sessions, one to one/development sessions, product huddles, and handovers to enhance team performance. Assisting other teams by providing accurate and helpful information, ensuring clarity in shared objectives. Meeting targets and deadlines for tasks set by the Management and Leadership teams. Continuous Improvement: Pursue professional development through training, certifications, and … are logged and prioritised within defined SLAs Maintain internal systems with up-to-date and accurate customer details, such as (but not limited to) 3rd party details, module information, version information, connection information, and user details. Updating internal systems correctly , clearly, and efficiently with ticket detail, ticket summary, time spent on tickets, ticket status More ❯

to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the … as Usual (BAU) releases when applicable. 5. Customer change requests Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support … to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required. 4. Ensure More ❯

Engage with customers to reactively and proactively, address requests for service Assisting your team members in the on-time closure of any outstanding customer cases as needed. Continuous management and upkeep of Customer. Meet or exceed the SLAs, Case Quality and Customer Satisfaction (CSAT) score per the company standards. Collaborate with customers and ServiceMax functional teams to integrate … review of articles for resolved customer issues. Skills/Experience Required 3-5 years of experience in providing technical product support solutions for customers 3-5 years of Information Technology experience. Exposure to Salesforce.com CRM product is a MUST Salesforce work experience is mandatory. Should have worked in … one Salesforce support project. Strong communication skills, both written and verbal Strong client interfacing skills Sound knowledge and hands-on exposure to a major Relational Database Management System (Oracle and/or SQL*Server preferred) Experience supporting mobile applications interfacing with SaaS applications, including experience with iOS, Android and Windows mobile Ability to work in a globally More ❯

professionals operating in 166 countries and territories, were dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose People helping people. More information about BDO can be found on . Why join us? A great place to work Building a thriving global team is an essential pillar of our bold new vision … the Technical Portfolio Manager in strategic planning aligned with business requirements. Team Coordination and Collaboration Collaborate closely with cross-functional teamsincluding development, QA, product ownership, and the Project Management Office (PMO)to ensure seamless technical delivery. Serving as a liaison between technical teams, senior leaders, and business stakeholders to align technical solutions with business requirements. Foster a culture … of collaboration, accountability, and innovation within technical teams. Manage vendor relationships to support successful project outcomes. Risk Management and Problem-Solving Identify and mitigate technical risks and challenges proactively, ensuring continuity and success of projects, and escalate issues promptly when necessary. Address bottlenecks and dependencies across teams efficiently to maintain delivery momentum. Escalate significant risks or issues to More ❯

Project Description: The project is a Hedge Fund Management Trading Platform implementation You will be part of a Top Initiative for this hedge fund. This is a brilliant opportunity to work on several type of products and learn a new trading platform. The team will be responsible for the implementation of a new trading system. Pre-deal origination … Developers, project managers and support representatives, etc. Testing & confirming if the development is as per the of the features requested. Proactively provide status, raise issues, and communicate necessary information to ITPL and/or appropriate team members on a regular basis via daily stand-up meetings, one-on-one meetings. Participate in discussions and/or presentations Facilitate … in a highly collaborative and dynamic multi-team environment Knowledge of Financial products/experience in Banking Experience in writing user stories and working with JIRA/similar tools. System Integration and User Acceptance testing Nice-to-Have Skills Description: Experience on a trading platform like Murex, Calypso is definitely a plus Experience of Agile practices and processes (e.g. More ❯

professionals operating in 166 countries and territories, were dedicated to helping our clients navigate complex financial and strategic challenges, aligned to our core purpose People helping people. More information about BDO can be found on . Why join us? A great place to work Building a thriving global team is an essential pillar of our bold new vision … set of tools to ensure consistency in process, capability, and delivery. Key accountabilities Performance and progress in the following areas will be the priorities for this position: Product management Develop a clear vision about the direction of the product, that will ensure a maximum business value of the product and realizing ROI in alignment with the most important … priorities Milestone reporting on product status to the Project or Portfolio Manager Provide detailed written specifications for business, design and technical review. Qualifications and experience Tertiary qualifications in Information Technology or a related discipline (e.g. University degree), entry-level vendor-aligned certification (e.g. Scrum alliance/Scrum org.) required At least 5 years experience as a Product Owner More ❯

Applications Manager Location: Hybrid/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term improvements … are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services, ensuring … budgets and influence spend on wider tools and services Analyse and interpret service data to identify risks, support decision making and recommend improvements. Ensure effective record keeping, risk management and issue resolution. Candidate Profile We are looking for someone with: A degree, or substantial relevant experience. Proven track record in Unit4 (Agresso) applications or service delivery management. Strong More ❯

testing. Database maintenance Define and implement maintenance plans for database systems. Standardize maintenance approaches across systems. Index and statistics maintenance. Database monitoring Proactively identify, troubleshoot, and resolve live database system issues. Capacity planning and forecasting. Creating and reviewing data access audits. Tracking and reporting on Recovery Point Objectives (RPO) metrics. Performance Tuning Identification of queries having the largest performance … pl/pgsql scripting and stored procedures Familiarity with a variety of installation platforms including Linux, Cloud, and Cloud provider-managed instances Effective prioritization of tasks Successful time management Ability to work remotely but within a team structure Strong communication skills Language requirement: Fluency in English is a requirement, ability in spanish is also preferred but not required … are also involved in problem-solving. This can range from troubleshooting application connectivity issues to diagnosing database crashes or resolving data integrity problems. They often collaborate closely with developers, system administrators, and business users to understand and address issues promptly. More ❯

of enterprise and solution architecture frameworks, methodologies and governance processes. Ability to coach and influence technical teams, embedding best practice and maturity improvements. Excellent communication, documentation and stakeholder management skills. Role and Responsibilities: Support the Enterprise Architect in implementing and piloting a new Architecture … Operating Model, Governance Model and associated processes. Act as a pathfinder for new architecture ways of working, providing Solution Architecture input into the Medical Information Data Analysis System (MIDAS) project. Deliver all necessary design artefacts and ensure governance approvals are achieved. Support the rollout of architecture maturity improvements and initiatives. Coach and mentor existing and newly appointed More ❯

Ensuring our developers are happy, motivated and have personal development plans that are being followed in practice is pivotal to our success. You dont need to have line management experience, but you will need to genuinely care about seeing your development team develop and grow. Were writing world class software for financial institutions, and we are offering a … database engines all in a high performance, high availability, and highly secure environment. Experience, skills and attributes: A people focused person A genuine passion for mentoring and line management Comfortable working in a distributed Agile environment 5+ years' experience of C# development Proven experience creating awesome web user interfaces, ideally responsive websites Experience with Web API, RESTful services … Experience with at least one RDBMS such as SQL Server, MySQL, PostgreSQL Knowledge of version control and configuration management tools such as Git Experience with unit test libraries such as NUnit Strong UI styling skills, ideally using Sass Bachelor's degree Computer Science, Information Systems or related numeric field Ideally knowledge of one of ReactJS, Angular More ❯