1 of 1 Permanent Product Operations Jobs in Guernsey

account, basic how do I?) with clear steps and links to selfserve content. Deep investigation: Reproduce customerreported issues in controlled environments; analyse logs; isolate root causes (website vs. product) before escalation. Evidencerich bugs: Create clear Jira tickets with: customer summary, steps to reproduce, environment details (OS/version, app version, proxies/VPN, project settings), expected vs. actual … . Documentation & deflection: Create/maintain help articles, troubleshooting trees, and macros; measure impact on deflection and repeatcontact rates. Pattern reporting: Track recurring themes and edge cases; brief Product/Engineering on volume, severity, and proposed mitigations (doc change, UX tweak, or bug). Release support & QA: Smoketest new builds; exercise highrisk areas and top customer workflows; flag … learning. We prize curiosity, feedback, and continuous improvement - no drama, no blame - just tight loops, clear ownership, and steady progress. Learn technical SEO, QA practices, and product operations in a realworld setting. How to apply Please emailcareers@sitebulb.comwith your CV, links to any relevant professional social media, and: an explanation of what interests you about the job More ❯