Job Overview We are seeking a strategic Service Delivery Manager (SDM) to lead the governance and performance of our external IT service providers, with a strong emphasis on senior stakeholder engagement. Acting as the single point of escalation for service-related issues, the SDM will build trusted relationships with business leaders across the organization, ensuring that IT … services and partners consistently meet expectations and enable business continuity. This role demands a confident communicator who can navigate complex service landscapes, resolve critical issues swiftly, and influence cross-functional teams to drive service excellence and continuous improvement. Location Remote - Will require the candidate to commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ … for mandatory meetings. This might be every month at the beginning. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide regular performance insights and recommendations to senior IT and business stakeholders. Define, measure, and report on IT serviceMore ❯
Agresso) Applications Manager Location: Hybrid/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term … improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day servicemanagement with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services … ensuring efficiency, quality and compliance with SLAs and KPIs. Lead major projects and reviews within the applications portfolio to enhance service delivery. Monitor and resolve incidents and service requests, escalating complex cases as required. Ensure applications and services comply with legal, regulatory and organisational policies. Directly or matrix manage a small team, supporting their performance and professional development. More ❯
the public and private sectors. As part of their exponential growth over the past 12 months, our client is seeking to expand their leadership team by hiring an experienced Service Operations Director. This new role will be critical in shaping the future of the companys technological direction. It will involve working closely with both internal teams and external teams … execute a forward-thinking technology strategy. We are looking for a dynamic leader who can think strategically while also staying deeply involved in the technical execution. The Director of Service Operations will have a hands-on approach to overseeing the integration of the latest technologies, ensuring that the team remains at the forefront of emerging trends and best practices … and development of the technology vision & strategy across the organisation, and with clients. Leading teams in the UK and internationally, taking overall responsibility across Software Development, Cyber Security, Infrastructure, ServiceManagement, DevOps and Data & AI. Taking overall responsibility of partnering with major cloud providers and other areas. Be an advocate for the appropriate use of tools, programming, and More ❯
team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT ServiceManagement processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯
commercial, legal, supply chain, security) to ensure efficient product development and launch. Track product development progress, identify and mitigate risks, and manage dependencies across the product line. Product delivery, management, and ongoing development: Analyse performance data and user feedback to identify areas for improvement and iterate on product offerings. Provide ongoing servicemanagement and operational support for … a Platform Engineer in a highly regulated environment, you will be responsible for designing, building, and maintaining a secure and scalable On-Prem network infrastructure. This includes: Building and management of systems and components in physical and virtualised computing environments Monitoring of performance of systems and services in relation to their contribution to business performance, their security and their … Carries out virtual and physical infrastructure/network/storage builds and rebuilds Assists in the preparation of detailed technical delivery plans Maintain detailed network design documentation and knowledge management for operational transparency Contribute to the design and integration of new network solutions to meet evolving business needs Collaborate with cross-functional teams to implement network improvements and expansions More ❯
