Junior TechnicalSupport Analyst UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior TechnicalSupport Analyst What youll do Triage, troubleshoot, and resolve tickets in Zendesk , keeping notes crisp and hitting SLAs/… KPIs . Senior TechnicalSupport Analyst Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed. Handle how-to queries and routine requests with clear, customer-friendly guidance Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. Youll bring Service Desk/Helpdesk experience More ❯
small, agile, and passionate team who believe that hard work, curiosity, and continuous selfimprovement lead to extraordinary results. Our mission is to help SEOs and digital marketers make better technical decisions with datadriven insights. As our customer base grows, were expanding our support function to strengthen how we triage, investigate, and resolve technical issues quickly and effectively. … Were looking for someone who thrives on problemsolving, loves diving into technical details, and is passionate about providing worldclass customer support. Role overview This is a handson technicalsupport role providing support to Sitebulb customers. Youll handle incoming issues from the support queue, diagnose and resolve straightforward problems, and reproduce and investigate more complex cases. … and customer communication. Youll also spot recurring trends, improve documentation, and capture knowledge so more customers can selfserve. Over time, youll become an expert in Sitebulbs platform and common technical SEO usecases. Key responsibilities Frontline triage: Be the first point of contact via email, chat, or ticketing. Diagnose and resolve straightforward queries (licensing, billing, account, basic how do I More ❯
Company: Generis Enterprise Technology Limited Job Title: TechnicalSupport Analyst (Remote) Location: Remote UK Contract Status: Full-time/Permanent Staff Closing date: Friday 7th November 2025. Successful applicants will be contacted after the closing date, with interviews to be carried out before the end of November. About us Generis is a fast growing and successful UK-headquartered … target systems. Use of automated testing tools for processing and validating large data migrations. To fulfill this role, you will have the following attributes: Must-have: Experience in IT Support: A proven track record in a previous IT supporttechnical role, demonstrating the ability to effectively troubleshoot and resolve customer issues. Familiarity with Freshdesk or Similar Platforms. … Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk. Effective Communication Skills. Strong written and verbal communication skills are essential, as this role involves daily interaction with both technical and non-technical teams within the company and external customers. Customer-Centric Approach: A dedication to providing exceptional customer support and a commitment to ensuring customer satisfaction through More ❯
Role Summary : ServiceMax product experience is a plus, but not mandatory Deliver world class maintenance and support services to ServiceMax customers. With your excellent technical and troubleshooting skills with mission critical SaaS applications, assist ServiceMax customers in using and resolving day to day product questions for the ServiceMax Field Service products.Using your excellent communication, you will resolve customer … issues in a high-quality manner, measured through customer satisfaction. The Technical Customer Support Engineer acts as the first point of contact for all ServiceMax Customers. Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve, in a satisfactory manner. Job Responsibilities: Service customers by logging, replicating, troubleshooting and resolving technicalsupport cases Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the ServiceMax. Primarily focus on resolving customer cases, developing knowledge as a result of case closure. Communicate updates and resolutions, as well as questions and clarification in a written and verbal manner. Advocate/be More ❯
