Field Services Manager - Staines
- Hiring Organisation
- Cognizant
- Location
- Guildford, Surrey, UK
- Employment Type
- Full-time
service for the customer and Partner. Work closely with our Third Party Partner Understanding of Desk side Support duties and process Understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. Customer Relationship and Vendor Relationship mgt , cross tower … Good graps of ticketing tools Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc. Should have knowledge on MS Office and Microsoft project Taking ownership ...