1 of 1 Permanent People Management Jobs in Guildford

delivered by the outsourced partner, to be shaped and, over time, selectively insourced. Run‐side Service Delivery, including telephony provisioning and change. Run‐side management of the outsourced engineering partner. Key Responsibilities Service ownership and reliability Be the single accountable owner for the health of the live client service … define and hold SLAs/SLOs and a mature incident, problem, and change‐management practice. Own major‐incident response and the out‐of‐hours/on‐call model for the live service, acting as the senior escalation point. Replace firefighting with proactive reliability: root‐cause discipline, observability, and measurable ...