support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and processimprovement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. Assist in launching new government services and delivering minor projects as … at . For further information, please call me on 01244 567 976/07519 096 443 . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. JBRP1_UKTJ More ❯
support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and processimprovement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. Assist in launching new government services and delivering minor projects as … hirecracker.com . For further information, please call me on 01244 567 976/07519 096 443 . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer satisfaction. Collaborate closely with internal teams to ensure a seamless, consistent support experience. What You'll Bring Proven experience in customer support, ideally within SaaS More ❯
with our customer support team Organising replacements/refunds from our suppliers for faulty products Maintaining a tidy, well-organised returns area Spotting patterns or recurring issues and suggesting process improvements No previous experience in returns or distribution? No problem. If you've got the right mindset, we'll teach you everything you need to know. Benefits: Casual dress More ❯
within a defence environment. This position involves ownership of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement. Reporting to a senior technical services manager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will … resolve complex technical issues Providing internal briefings to senior management on case status and plans Ensuring effective management of service visits, equipment, and invoicing Tracking support trends and owning improvement initiatives Supporting minor project management within obsolescence and support programmes Delivering training to 1st and 2nd line support staff and assisting onboarding Essential skills and experience: Defence communications experience More ❯
a culture that values learning, collaboration, and doing things properly. Expect a modern, supportive environment with perks, social events, and opportunities to grow your career. The Role: Manage and process product returns efficiently and accurately Log, inspect, and test returned hardware Update records, identify faults, and coordinate replacements/refunds Work closely with customer support and suppliers Maintain an … organised returns area and suggest process improvements You’ll Need: Strong attention to detail and organisational skills Confident with tech and quick to learn new systems Reliable, methodical, and proactive Problem-solving mindset and team-player attitude No experience required – full training provided Perks: Private healthcare, pension & employee discounts Central Guildford location with a relaxed, friendly vibe If this More ❯