Head of Support & Service Reliability Engineering
- Hiring Organisation
- Jobleads-UK
- Location
- Guildford, England, United Kingdom
single-tenant architecture to a multi-tenant SaaS platform, requiring a fundamental shift from reactive ticket handling to systemic reliability, observability, and customer experience management at scale. You will own the end-to-end operational integrity of the platform, ensuring availability, performance, and customer trust, while partnering closely with … frequency, severity, and blast radius Establish and drive Service Reliability Engineering (SRE) principles Ensure scalability and operational readiness of a multi-tenant platform Incident Management & Response Implement and lead a structured incident management framework (P1–P4) Act as executive owner of major incidents (P1/P2) Drive improvements ...