Second Line Support Analyst
- Hiring Organisation
- Digital Waffle
- Location
- Guildford, Surrey, UK
Service Desk Analyst | Guildford | Onsite Salary: £32k - £37k I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team. This is a great opportunity for someone with strong Microsoft support experience … Azure Virtual Desktop (AVD) • Exchange Online • Teams/SharePoint/OneDrive • ITSM platforms (ServiceNow, Halo, FreshService etc.) The Role: • Providing 1st & 2nd Line support • Troubleshooting across Microsoft environments • Supporting users in an ITIL-driven environment • Working closely with infrastructure teams and third parties • Contributing to process improvements and documentation ...