Senior IT Customer Support Analyst, Desktop Support
- Hiring Organisation
- KBR
- Location
- Guildford, Surrey, United Kingdom
- Salary
- £ 70 K
enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.Support workstation refresh programs and end-user data migrations.Provide support for virtual desktop infrastructure (VDI) and remote-access technologies.Deliver audiovisual support for conference rooms, executive meetings, and critical videoconferencing events.Support IP telephony and collaboration technologies, including … technical leadership and strategic input related to Tier 2 desktop support operations.Lead or coordinate the daily activities of support personnel, including geographically dispersed team members.Mentor, train, and support junior technicians and service desk personnel.Identify recurring issues, process inefficiencies, and operational risks and implement corrective actions.Coordinate resolution ...