5 of 5 Permanent Problem Management Jobs in Gwent

Hays are supporting a large business in the South Wales region to recruit a new permanent Incident and Problem manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will lead the … governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and … continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity … with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits More ❯

for the Technical Operations Team to the Support Partners and the broader WWU business. They will be responsible for representing the team at Technical Approval Boards, Change Approval Boards, Problem Forums, and other Information Technology Infrastructure Library (ITIL) related activities. This is a role which will require a suitable level of technical knowledge to be able to maintain constructive … small team, setting clear goals, driving performance, and fostering a collaborative working environment. Proven knowledge and experience with operating within an ITIL based environment, particularly in relation to Incident Management, Capacity Management, Change Management and Problem Management. Working knowledge of Windows Operating Systems, Unix/Linux systems, VMware, and related technologies. Strong people skills and the … ability to work independently or as part of a team, while maintaining a customer-centric approach to technical delivery and problem resolution. The ability to communicate complex technical information clearly to non-technical stakeholders. Experience with CNI-specific regulatory requirements, such as NIS Regulations, and awareness of resilience and operational continuity in critical environments. Degree level education in Information More ❯

act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support secure solution … and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/Unix, VMware, Azure, and networking fundamentals. Problem Solving: Strong analytical skills for resolving complex technical issues with minimal disruption. Documentation More ❯

lead on representing IT at governance boards, driving service improvements, and ensuring operational resilience across both business and CNI platforms. You'll be responsible for overseeing change, incident, and problem management activities, coordinating supplier delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT … operations role, ideally within an ITIL framework Proven understanding of incident, problem, change, and capacity management processes Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure Ability to manage technical discussions and represent operations in formal forums Familiarity with LeanIX or similar documentation tools for maintaining infrastructure records A proactive, self-starting More ❯