IT Incident Analyst
- Hiring Organisation
- Yolk Recruitment Limited
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you'll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times ...