5 of 5 Permanent 2nd Line Support Jobs in Hampshire

Cleared Support Engineer/2nd Line - £(phone number removed) DOE plus benefits - Full time on site in Hampshire ( 5 days per week) Looking for a 2nd line support engineer to join our clients team to design, build, and deliver secure … faster, safer decision-making for critical operations. Key Duties & responsibilities * Respond to incoming tickets and provide ongoing feedback on progress. * Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues. * End user support ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician ...

have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles . Required Skills: To handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication … maintained. Resolution of calls ranging from simple password resets to complex server queries. Escalation of calls to 3rd Line Team as necessary. To work as part of a close-knit and highly skilled team of Engineers. Provide excellent customer service. Work with other internal teams (3rd Line ...

will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems. Responsibilities: Receiving and resolving escalated tickets from First Line Service Desk.? Diagnosing and resolving more complex … technical issues that cannot be resolved at first line click apply for full job details ...