12 of 12 Permanent 2nd Line Support Jobs in Hampshire

Job Title: 2nd Line IT Service Desk Engineer Location: Basingstoke, RG24 9RA Salary: £35k + (subject to proven experience and qualifications) Job Type: Permanent - Full Time Progression to: 3 rd Line/T3 IT Service Desk Engineer/Project Engineer PLEASE NO AGENCIES We are … where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time. Responsibilities: Provide 1st and 2nd line support to customers Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and … customer onboarding) Work with 2nd line team to triage IT Support requests Provide mentorship and guidance to junior staff (1st line) Complete on-site visits to customers independently Carry out site audits and create technical documentation and knowledge base articles Experience: Proven track More ❯

We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high … Skills/Requirements: A full UK driving licence and access to a personal vehicle are essential Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment Excellent client-facing communication skills, with the … join a continuously growing company Organisation awarded “Best Place To Work” for the last 4 years This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success! For further information on this 2nd More ❯

We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high … Skills/Requirements: A full UK driving licence and access to a personal vehicle are essential Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment Excellent client-facing communication skills, with the … join a continuously growing company Organisation awarded “Best Place To Work” for the last 4 years This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success! For further information on this 2nd More ❯

Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated 2nd Line IT Support Technician to join our client based in Chandler's Ford. The 2nd Line IT Support Technician role will … IT support service whilst attending to regular client support calls and installations as and when required. Main duties of the 2nd Line IT Support Technician: Providing 1st and 2nd Line Technical support, responding to IT queries … of the technical knowledgebase as required Monitoring of the breach queues to ensure tickets are not breaching their SLA’s Key Competencies of the 2nd Line IT Support Technician: Proven track record of supporting IT networks Thorough knowledge of Microsoft Windows desktop applications and MS365 More ❯

2nd Line Wintel Support Engineer - Must have a valid DV Clearance Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer … who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure. You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a … service that really makes a difference. Key responsibilities: Provide 2nd Line support within a team of experienced infrastructure engineers Respond to incidents and service requests using ITSM toolsets Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM) Escalate issues as needed while maintaining More ❯

in-room TV entertainment/casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 2nd Line Engineer working 09:00-18:00 weekdays. Your role would include a mixture of some project work and IT Support … on the Support desk Tuesday - on the Support desk Wednesday - on the Support desk Thursday - helping out a 2nd Line Engineer on a project Friday - doing a scheduled visit at a hotel a 30 minute drive away There is an element … of On-Call this role and you would join the weekly on-call rota shared with other 2nd Line engineers. You would be expected to offer guidance and resolutions to the 1st and 2nd Line engineers based in the office after hours if they More ❯

2nd Line Wintel Support Engineer - Must have a valid DV Clearance Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer … who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure. You'll be part of a dedicated team providing 2nd and 3rd... More ❯

are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within … contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers … complex issues. To be successful in this role you must have the following skills An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management More ❯

IT Application Support Engineer Fareham, Full-time in office required £35,000, 25 days Holiday, Pension Scheme, Healthcare Scheme and many more Are you ready to take your IT skills to the next level in a fast-paced, innovative logistics environment? We're recruiting for an IT Application … Support Engineer to join a leading company revolutionising supply chain operations. About the Role In this exciting position, you'll ensure the business core systems run smoothly. From troubleshooting and optimising applications like WMS and TMS to collaborating with teams and vendors, you'll play a vital role … for application issues, solving problems quickly and minimising downtime. - Manage system updates, patches, and performance enhancements to keep things running seamlessly. - Train and support operational teams to maximise application use. - Collaborate with cross-functional teams to deploy new features and resolve challenges. What We're Looking For - Strong More ❯

IT Application Support Engineer Fareham, Full-time in office required £35,000, 25 days Holiday, Pension Scheme, Healthcare Scheme and many more Are you ready to take your IT skills to the next level in a fast-paced, innovative logistics environment? We're recruiting for an IT Application … Support Engineer to join a leading company revolutionising supply chain operations. About the Role In this exciting position, you'll ensure the business core systems run smoothly. From troubleshooting and optimising applications like WMS and TMS to collaborating with teams and vendors, you'll play a vital role … for application issues, solving problems quickly and minimising downtime. - Manage system updates, patches, and performance enhancements to keep things running seamlessly. - Train and support operational teams to maximise application use. - Collaborate with cross-functional teams to deploy new features and resolve challenges. What We're Looking For - Strong More ❯

IT Application Support Engineer Fareham, Full-time in office required £35,000, 25 days Holiday, Pension Scheme, Healthcare Scheme and many more Are you ready to take your IT skills to the next level in a fast-paced, innovative logistics environment? We're recruiting for an IT Application … Support Engineer to join a leading company revolutionising supply chain operations. About the Role In this exciting... More ❯

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying … security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated … issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer More ❯