2nd Line Support Jobs in Hampshire

Second Line Support
South East > Hampshire

The median Second Line Support salary in Hampshire is £30,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 135 131 201
Rank change year-on-year -4 +70 -45
Permanent jobs requiring a 2nd Line Support 53 48 48
As % of all permanent jobs advertised in Hampshire 1.36% 1.63% 0.92%
As % of the Job Titles category 1.44% 1.72% 0.94%
Number of salaries quoted 52 43 45
10th Percentile £26,250 £22,500 £23,800
25th Percentile £28,375 £28,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,400 £27,500
Median % change year-on-year -1.32% +10.55% -12.70%
75th Percentile £33,750 £35,200 £28,750
90th Percentile £37,950 £38,500 £30,250
South East median annual salary £30,000 £30,500 £27,500
% change year-on-year -1.64% +10.91% -4.68%

All Permanent IT Job Vacancies
Hampshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hampshire with a recognized job title 3,687 2,793 5,080
% of permanent jobs with a recognized job title 94.39% 94.77% 97.34%
Number of salaries quoted 2,880 2,056 3,673
10th Percentile £26,625 £28,500 £29,750
25th Percentile £35,938 £37,000 £38,750
Median annual salary (50th Percentile) £50,000 £51,250 £52,500
Median % change year-on-year -2.44% -2.38% +10.53%
75th Percentile £64,500 £70,000 £68,750
90th Percentile £75,000 £80,000 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

2nd Line Support
Job Vacancy Trend in Hampshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Hampshire.

Job vacancy trend for 2nd Line Support in Hampshire

2nd Line Support
Salary Trend in Hampshire

3-month moving average salary quoted in jobs citing 2nd Line Support in Hampshire.

Salary trend for 2nd Line Support in Hampshire

2nd Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hampshire region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Southampton +25 30 £30,000 +14.29% 3
Eastleigh -10 8 £37,000 +4.23%
Fareham +9 6 £27,500 +10.00%
Basingstoke -8 3 £30,000 +3.45% 1
Farnborough +12 1 £27,500 -9.84%
Winchester -14 1 £25,000 -16.67%
Andover - 1 £32,500 -
Ringwood - 1 £30,000 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Hampshire

For the 6 months to 26 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hampshire region featuring 2nd Line Support in the job title.

1 40 (75.47%) Microsoft
2 38 (71.70%) Windows
3 36 (67.92%) Microsoft 365
4 34 (64.15%) Active Directory
5 26 (49.06%) Windows Server
6 24 (45.28%) ITIL
7 23 (43.40%) Microsoft Exchange
7 23 (43.40%) Windows 10
7 23 (43.40%) Hyper-V
8 19 (35.85%) Citrix
9 18 (33.96%) Firewall
9 18 (33.96%) XenApp
10 16 (30.19%) VMware Infrastructure
10 16 (30.19%) VMware
11 15 (28.30%) TCP/IP
11 15 (28.30%) Windows 7
11 15 (28.30%) Problem-Solving
12 14 (26.42%) Organisational Skills
12 14 (26.42%) VirtualBox
12 14 (26.42%) XenDesktop
12 14 (26.42%) Windows 8
12 14 (26.42%) DNS
12 14 (26.42%) DHCP
12 14 (26.42%) SQL
13 12 (22.64%) Customer Service
14 11 (20.75%) Entra ID
14 11 (20.75%) Azure
15 10 (18.87%) SharePoint
16 9 (16.98%) Telecoms
16 9 (16.98%) Law

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (43.40%) Microsoft Exchange
2 10 (18.87%) SharePoint
Applications
1 6 (11.32%) Microsoft Office
Cloud Services
1 36 (67.92%) Microsoft 365
2 11 (20.75%) Azure
2 11 (20.75%) Entra ID
3 5 (9.43%) Mimecast
3 5 (9.43%) OneDrive
4 1 (1.89%) AWS
4 1 (1.89%) SaaS
Communications & Networking
1 18 (33.96%) Firewall
2 15 (28.30%) TCP/IP
3 14 (26.42%) DHCP
3 14 (26.42%) DNS
4 5 (9.43%) VoIP
5 4 (7.55%) LAN
5 4 (7.55%) VLAN
5 4 (7.55%) WAN
6 2 (3.77%) Internet
7 1 (1.89%) Broadband
7 1 (1.89%) Ethernet
7 1 (1.89%) Remote Desktop
Database & Business Intelligence
1 1 (1.89%) Amazon RDS
1 1 (1.89%) SQL Server
Development Applications
1 2 (3.77%) Hudson
General
1 14 (26.42%) Organisational Skills
2 9 (16.98%) Analytical Skills
2 9 (16.98%) Law
2 9 (16.98%) Telecoms
3 5 (9.43%) Social Skills
4 4 (7.55%) Legal
5 2 (3.77%) Finance
Miscellaneous
1 2 (3.77%) Management Information System
Operating Systems
1 38 (71.70%) Windows
2 26 (49.06%) Windows Server
3 23 (43.40%) Windows 10
4 15 (28.30%) Windows 7
5 14 (26.42%) Windows 8
6 5 (9.43%) Windows Server 2016
7 2 (3.77%) Linux
8 1 (1.89%) Android
8 1 (1.89%) Apple iOS
8 1 (1.89%) Mac OS
8 1 (1.89%) Windows NT
8 1 (1.89%) Windows Server 2012
8 1 (1.89%) Windows XP
Processes & Methodologies
1 24 (45.28%) ITIL
2 15 (28.30%) Problem-Solving
3 12 (22.64%) Customer Service
4 9 (16.98%) Data Protection
5 6 (11.32%) Antivirus Management
5 6 (11.32%) Incident Management
6 5 (9.43%) Line Management
7 3 (5.66%) Change Management
7 3 (5.66%) Customer Requirements
7 3 (5.66%) Infrastructure Maintenance
8 2 (3.77%) Agile
8 2 (3.77%) Customer Experience
8 2 (3.77%) Information Management
8 2 (3.77%) Problem Management
8 2 (3.77%) Workflow
9 1 (1.89%) Mathematics
9 1 (1.89%) Process Improvement
9 1 (1.89%) Release Management
9 1 (1.89%) Root Cause Analysis
9 1 (1.89%) Vulnerability Management
Programming Languages
1 14 (26.42%) SQL
2 2 (3.77%) PowerShell
3 1 (1.89%) Python
Qualifications
1 3 (5.66%) Microsoft Certification
2 1 (1.89%) A+ Certification
2 1 (1.89%) CCNA
2 1 (1.89%) Cisco Certification
2 1 (1.89%) Network+ Certification
Quality Assurance & Compliance
1 3 (5.66%) SLA
2 2 (3.77%) QA
3 1 (1.89%) Cyber Essentials
3 1 (1.89%) Cyber Essentials PLUS
3 1 (1.89%) GDPR
3 1 (1.89%) ISO/IEC 27001
System Software
1 34 (64.15%) Active Directory
2 23 (43.40%) Hyper-V
3 18 (33.96%) XenApp
4 16 (30.19%) VMware Infrastructure
5 14 (26.42%) VirtualBox
5 14 (26.42%) XenDesktop
6 1 (1.89%) Virtual Desktop
6 1 (1.89%) VMware ESXi
Systems Management
1 6 (11.32%) Microsoft Intune
2 5 (9.43%) WSUS
3 1 (1.89%) Dell DRAC
3 1 (1.89%) vCenter Server
Vendors
1 40 (75.47%) Microsoft
2 19 (35.85%) Citrix
3 16 (30.19%) VMware
4 6 (11.32%) Acronis
5 5 (9.43%) Apple
5 5 (9.43%) HP
5 5 (9.43%) Sophos
5 5 (9.43%) Ubiquiti
6 4 (7.55%) Dell
7 1 (1.89%) ServiceNow
7 1 (1.89%) Veeam