and challenges. Identifying opportunities for upselling, cross-selling, and expansion. Manage customer satisfaction through surveys, feedback, and regular interactions. Provide 1st line Support for customers seeking assistance with invoices, billing and technical issues. Making sure the customer understands the invoice and going through any queries they might have to better understand. Interacting with customers over the phone, email and other More ❯
Manager (CSM). This pivotal position is responsible for managing post-sales customer relationships and ensuring the effective delivery of services across hybrid cloud environments. The CSM will oversee billing accuracy, coordinate cross-functional collaboration, and act as a trusted advisor to clients. By driving customer satisfaction, retention, and account growth, this role contributes directly to long-term customer value … To serve as the primary post-sales contact and trusted advisor for enterprise customers. To lead onboarding, implementation, and adoption of TruScale services to maximize customer success. To ensure billing accuracy across fixed and variable consumption models. To drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities. To conduct regular business reviews, success planning, and stakeholder alignment More ❯
