2 of 2 Permanent Customer Journey Map Jobs in Hampshire

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

equivalent. You will be responsible for maximising the value of technology products delivered by agile teams. Acting as the voice of the customer and business, you will define and prioritise product features, ensuring alignment with strategic objectives and user needs. You will collaborate closely with cross-functional teams … deliver high-quality solutions that drive business growth, operational efficiency, and customer satisfaction. Essential Skills Proven experience as a Product Owner or similar role in a technology-driven environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban). Excellent communication, stakeholder management, and facilitation skills. Ability to manage ...