15 of 15 DemandTrendPermanent Incident Management Jobs in Hampshire

challenges and the on-going support of critical systems, whilst collaborating with wider teams in supporting the mission of keeping UK Defence agile and safe. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate … where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end More ❯

ensure performance, integrity and security. Additionally, you will be required to stay updated on industry standards and emerging technologies is crucial for effective PKI support. Key Responsibilities Operational Support & Incident Management · Provide 2nd/3rd line support for PKI services and supporting infrastructure, including root, subordinate, and issuing CA’s · Troubleshoot and resolve certificate issuance, revocation, auto-enrolment … as: Provision/de-provision AzureAD accounts Setup SSO for applications Monitor of Microsoft Defender portal and respond to security alerts Configuration and maintenance of Microsoft Intune Certificate Lifecycle Management · Assist with certificate requests, renewals, revocations, and rekeying operations. · Monitor and ensure timely renewal of critical certificates to prevent outages. · Maintain inventory of issued certificates and their expiration timelines. … automating certificate tasks and system checks. · Awareness of role-based access control, key protection standards (e.g., FIPS 140-2), and separation of duties in secure environments. · Experience using Microsoft Management Console (MMC) snap-ins, event logs, and SIEM platforms to identify and resolve issues proactively. · Experience with IT asset management tools related to discovery and information collection · Understanding More ❯

ensure performance, integrity and security. Additionally, you will be required to stay updated on industry standards and emerging technologies is crucial for effective PKI support. Key Responsibilities Operational Support & Incident Management · Provide 2nd/3rd line support for PKI services and supporting infrastructure, including root, subordinate, and issuing CA’s · Troubleshoot and resolve certificate issuance, revocation, auto-enrolment … as: Provision/de-provision AzureAD accounts Setup SSO for applications Monitor of Microsoft Defender portal and respond to security alerts Configuration and maintenance of Microsoft Intune Certificate Lifecycle Management · Assist with certificate requests, renewals, revocations, and rekeying operations. · Monitor and ensure timely renewal of critical certificates to prevent outages. · Maintain inventory of issued certificates and their expiration timelines. … automating certificate tasks and system checks. · Awareness of role-based access control, key protection standards (e.g., FIPS 140-2), and separation of duties in secure environments. · Experience using Microsoft Management Console (MMC) snap-ins, event logs, and SIEM platforms to identify and resolve issues proactively. · Experience with IT asset management tools related to discovery and information collection · Understanding More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous improvement work with More ❯

a forward-thinking organisation that champions sustainability through innovation and trust. This is a permanent position supporting secure messaging systems across a shared infrastructure environment. What Youll Be Doing: Incident Management : Take ownership of incidents by logging, prioritising, and assigning them using appropriate toolsets. Drive each incident through to resolution, keeping records fully updated in line with … established work instructions. Escalate issues when required to ensure timely resolution. Problem Management : Carry out comprehensive investigations into existing problems. Gather and analyse data from multiple platforms, delivering expert-level insight and support to drive root cause resolution. Proactively monitor and address faults within the Nexor X500 DSA system. Provide ongoing maintenance and issue resolution for the Exchange More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

Messaging Applications Engineer to join its dynamic and multi-skilled team. This permanent role involves supporting a range of secure messaging services within a shared infrastructure environment. Key Responsibilities: Incident Management : Log, triage, and assign incidents using designated toolsets. Manage incidents through to resolution, ensuring all records are accurately maintained and updated in line with documented work instructions. … Escalate issues as necessary. Problem Management : Conduct in-depth investigations into ongoing problem records. Analyse data from multiple sources and provide expert-level diagnostics and resolution support. Monitor and resolve issues related to the Nexor X500 DSA platform. Maintain and troubleshoot the Exchange 2003 Messaging System . Communicate and collaborate with a designated customer liaison, acting as an intermediary More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

meet the business’ needs for the project, while working within the confines of the strategic architectural roadmap. The role has key involvement in both project changes, BAU changes and Incident management. Highlighting any technical risks, issues, constraints and dependencies. Identification of potential impact to different Business areas due to all type of changes to Front Office and Future of More ❯