8 of 8 Permanent Incident Management Jobs in Hampshire

security alerts, intrusions, and unauthorised activity Responding to incidents in line with defined SOC playbooks Escalating complex or high-risk incidents to Tier 2 Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service … Junior SOC Analyst essential skills A qualification in Cyber Security, Computer Science, Networking, or a related technical discipline Strong interest in cyber security and incident response Understanding of core security concepts and common cyber threats Ability to follow processes, investigate alerts, and document findings clearly Willingness to work shifts ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Coordinating and running vulnerability scans and remediation. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

secure infrastructure design Automation and scripting skills (PowerShell, Ansible) Familiarity with endpoint provisioning, patching and hardening (e.g. Autopilot) Understanding of SSO and identity management concepts Experience working within secure or highly regulated environments Strong troubleshooting, incident management and problem-solving capabilities Collaborative mindset with the ability ...

heart of our service delivery function. The Service Centre operates as a single point of contact for a wide range of customers, supporting incident management, coordination, customer communication and service performance. As a Service Centre Team Leader, you will lead the Service Desk Analyst team on shift … continuity Drive performance against SLAs and KPIs, escalating risks where targets may not be met Line manage team members, including 1:1s, coaching, performance management and development planning Manage rotas alongside other Team Leaders, including holiday planning and coverage Support continuous improvement initiatives to enhance customer experience and operational ...

through: On-the-job training in payment systems, gateway technologies, and APIs Mentorship from experienced team members and SMEs Increasing ownership of technical issues, incident management, and customer integrations Opportunities to contribute to process improvements and technical projects If this exciting technical support role is of interest, then ...

/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance … technical work and mentoring others. Senior SOC Analyst essential skills Proven experience working within a SOC environment, ideally 2+ years Strong knowledge of SIEM, incident management and threat intelligence Experience with cloud security, networking and information security principles Understanding of IDAM, RBAC and joiners, movers and leavers processes ...