11 of 11 Permanent Incident Management Jobs in Hampshire

range of technologies, ensuring timely resolution and consistent delivery against contracted SLAs. Working within a fast paced operational environment, the analyst supports the full incident lifecycle-triage, diagnosis, escalation, Service Incident Management, communication, and resolution-while maintaining high standards of customer service. This varied role contributes … continuous improvement. You will be expected to carry out any other duties that may reasonably be required in line with your main duties Incident Management & Service Delivery Manage incident tickets from initial triage through to resolution, covering both straightforward and complex technical issues. Act as the first ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

Review, design, and continuously improve security controls in a complex, evolving technical environment Contribute to the development and delivery of RBAC, IAM, and Access Management services Produce regular security and service reports for senior stakeholders Deliver security awareness and briefing sessions for users, stakeholders, and visitors (including onboarding briefings … discipline Required Experience & Skills 3+ years' experience in a SOC or closely related cyber security role Strong working knowledge of: SIEM platforms Security Incident Management Cloud environments Networking fundamentals Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.). Scripting skills (Python, PowerShell, Bash). Database experience (SQL Server, Oracle, or MySQL). Strong troubleshooting, incident management, and RCA capabilities. Desirable Skills Docker and Kubernetes. Jenkins, Bamboo, CircleCI, or similar tools. Networking knowledge (DNS, SSL, Load Balancing). ...

Infrastructure Engineer be doing? Maintaining, securing, and enhancing multi-classification virtualised environments across public, private, and hybrid cloud systems. The role covers monitoring, incident management, controlled maintenance, and ensuring platforms remain secure and compliant, alongside continuous skills development, stakeholder support, and knowledge sharing to improve performance and team ...

services, ensuring security, compliance, reliability and operational readiness. Establish the infrastructure, tooling and automated pipelines needed for efficient development, testing, deployment, monitoring and lifecycle management of AI models and agents. Deliver secure APIs, data pipelines and connectors so AI solutions integrate effectively with enterprise systems and business processes. Implement … monitoring, incident management and continuous optimisation to ensure dependable, cost-efficient AI services in production. Additional duties: Provide architectural leadership, uphold engineering and security standards, and mentor engineers to grow internal capability. Work closely with AI Adoption, AI Platform & Capability Development, Governance and business teams to move solutions ...

/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance … technical work and mentoring others. Senior SOC Analyst essential skills Proven experience working within a SOC environment, ideally 3+ years Strong knowledge of SIEM, incident management and threat intelligence Experience with cloud security, networking and information security principles Understanding of IDAM, RBAC and joiners, movers and leavers processes ...

through: On-the-job training in payment systems, gateway technologies, and APIs Mentorship from experienced team members and SMEs Increasing ownership of technical issues, incident management, and customer integrations Opportunities to contribute to process improvements and technical projects If this exciting technical support role is of interest, then ...