10 of 10 Permanent Incident Management Jobs in Hampshire

cost control. Oversee resource planning, allocation and demand management. Drive continuous improvement initiatives to enhance service quality, efficiency and customer outcomes. Customer & Stakeholder Management Act as a trusted partner to MOD customers and senior programme stakeholders. Lead customer engagement activities and ensure high levels of customer satisfaction. Manage escalations … successful resolution. Identify opportunities to strengthen customer relationships and support future growth. Governance, Risk & Compliance Ensure compliance with contractual, regulatory and security requirements. Lead incident management activities, including reporting and root cause analysis. Support information assurance, security governance and data handling requirements. Maintain alignment with Defence Security Policy ...

systems and data through implementing, managing and monitoring security controls, responding to security incidents, and ensuring compliance with security accreditations. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding to active … alerts from security systems. Writing change management requests for security-related changes. Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access Management ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

Acting as trusted advisor to senior MOD stakeholders, owning customer satisfaction and escalation resolution Identifying and executing account growth opportunities across existing contracts Leading incident management, governance and compliance - including PRF, ITAR/export control and MOD classification requirements Leading, mentoring and developing operational and delivery teams, including … recruitment of cleared personnel What you'll bring Active DV clearance Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

Infrastructure Engineer be doing? Maintaining, securing, and enhancing multi-classification virtualised environments across public, private, and hybrid cloud systems. The role covers monitoring, incident management, controlled maintenance, and ensuring platforms remain secure and compliant, alongside continuous skills development, stakeholder support, and knowledge sharing to improve performance and team ...

integration into other areas of ERP systems and within Oracle. Support Garmin Finance (Global) GL AR AP & FA (Knowledge of EB Tax, Cash Management and Sub ledgers would be an advantage). Configure, test, implement and support Oracle eBusiness Suite applications as well as other business applications Gathers … organization Understands business impacts of issues as they relate to IT owned solutions Supports application maintenance activities including patching and versioning updates Participates in incident management and corrective actions Collaborate directly with co-located and remote team members and business clients Understands change is important and adapts well ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

with SQL and PL/SQL to investigate and resolve issues Support patching, upgrades and application maintenance Test Oracle patches, configurations and customisations Support incident management and root cause analysis Work with finance users and technical teams across EMEA and the US Contribute to smaller projects and system …/or PL/SQL Application support and troubleshooting Testing configurations, patches or customisations Experience across areas such as Fixed Assets, Cash Management, E-Business Tax or Oracle sub-ledgers would be useful but is not essential. A relevant degree would be useful, but strong Oracle Finance experience ...