2 of 2 Permanent Knowledge Management Jobs in Hampshire

contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will … closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers Overseeand execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management) Define,maintain, and improve Service Reporting Identifyareas for improvement across the Service Delivery landscape; own improvement initiatives … communication skills Degree(preferably Business or Information Technology), or equivalent work experience ITknowledge/experience Ability to build strong, trusting relationships quickly Knowledgeof Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365 Strong team player Ability to work under pressure, handling escalations calmly and competently Abilityto More ❯

will include: Developing a comprehensive understanding of the contact centre's operating model, especially the deployment of AI/Generative AI solutions. Gaining deep knowledge of contact centre platforms and tools, including interaction systems, record systems, knowledge management platforms, and AI tools. Testing the effectiveness of AI … implementations, focusing on contact routing, knowledge retrieval, notes summarization, and topic detection. Monitoring AI/Generative AI performance in live environments for accuracy and quality. Reviewing AI-generated content, including system responses and knowledgebase outputs, for accuracy, brand consistency, and quality across digital channels. This role is classified as … permanent position with hybrid work options, including up to two days from home. Requirements: Your Expertise and Leadership We are looking for candidates with: Knowledge of contact centre systems Experience with Generative AI tools or platforms About You: A Catalyst for Change We value diversity and are interested in More ❯