3 of 3 Permanent Knowledge Management Jobs in Hampshire

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

including targeted marketing audience selection lists, detailed segmentation analyses, customer insight and the development of dynamic data dashboards that empower decision-making. Support lead management processes involving delivery of leads to retailers, including testing of new lead sources. Support the Customer Data Manager and Customer Experience Manager with data … solutions. Engage with AG departments on central projects related to customer data and customer experience, fostering collaboration and alignment across the organisation. Enhance departmental knowledge management by updating and maintaining Confluence pages and process documentation related to areas of responsibility, ensuring accessibility and clarity for all stakeholders What ...

Responsibilities \n \n Design, develop, and implement end-to-end BMC Helix ITSM solutions across Incident, Problem, Change, Release, Asset, CMDB, Service Request and Knowledge Management. \n Lead migration activities from BMC Remedy on-premise environments to BMC Helix SaaS. \n Design and develop integrations using REST APIs, SOAP … rules. \n Provide Level 3 production support, platform administration, upgrades, patching and performance optimisation. \n Work closely with business stakeholders, Solution Architects and Service Management teams to deliver scalable ITSM solutions aligned with ITIL v4. \n Produce technical documentation, solution designs, architecture diagrams and operational runbooks. \n Mentor junior ...