years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred more »
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Talent Finder
to work in a team Excellent problem solving and analytical skills Desirable: Previous experience with a Managed Service Provider ITIL Certification or Experience MicrosoftMCP or equivalent What will your role look like? Your role will be key to delivering effective 1st and 2nd line support to customers, focused on more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow MicrosoftMCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible for DV Internal Recruiter: Rebecca more »
support and 2nd level of incident investigation. What you'll need to succeed Education and Qualifications: ITIL v3/v4 Foundation qualification is desirable MCP certification would be desirable Knowledge & Experience: 2 years experience of providing team leader support in a similar role What you'll get in return Competitive more »
