IT Service Assurance Lead (Infrastructure and Cloud Ops)
- Hiring Organisation
- SGN
- Location
- Portsmouth, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
will contribute... Build and maintain strong relationships with business stakeholders, providing regular engagement, issue resolution, and escalation management. Assure the quality, performance, and efficiency of end-to-end IT services, supporting service resolution to minimise business impact and meet or exceed SLAs. Oversee and support significant IT changes, ensuring … impacts are understood, risks managed, and end-to-end testing completed prior to production. Lead and participate in Major Incident and Problem Management, including 24/7 rota cover, working closely with Product Group, Service Quality, IT Operations, and suppliers. Ensure clear, timely communication of service events and outages ...