4 of 4 Permanent Problem Management Jobs in Hampshire

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

relation to the deployment and ongoing support for given projects Perform regular audits on the networks and systems Make innovative recommendations to VBSE management/stakeholders to drive improvements Work closely with the project team to provide regular updates Carry out analytical diagnostics on the network Liaise with wider … parties to coordinate the end-end process Point of contact for any major incidents and carry out problem management, escalating when necessary Who You Are Be able to maintain confidentiality and hold security clearance A clear and analytical approach to problem management The ability to work ...

recently acquired Crestbridge to expand operations in the UK and Europe. With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives. … also include auditing and reporting of systems and applications. What you’ll be doing Actively monitor and support internal and external infrastructure systems (Incident & Problem Management), liaising with colleagues as needed Manage SIEM solution, creation of dashboards and alerts. Review security events and escalate to ISO and Infrastructure ...

software and cloud-based technologies. To provide specialist technology expertise and be the escalation point across the Infrastructure Services Team, including technical ownership and management of high priority incidents and problem records. Ensuring that technology implemented is supportable and maintainable whilst making practical and commercial recommendations … maintenance of our technology landscape.. Key Responsibilities Be responsible for maintaining and proactively managing the portfolio of IT Solutions Provide Specialist level Incident and Problem management support. Architect and Design Solutions that are resilient, secure, and scalable across on-premise and cloud environments. Perform problem identification ...