9 of 9 Permanent SLA Jobs in Hampshire

resolve escalated service desk tickets and complex technical issues Record, track and document incidents through to resolution Prioritise incidents and requests to ensure SLA compliance Install, configure and maintain hardware and software systems Support new starter and leaver processes, including device setup and access configuration Provide basic IT guidance ...

clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users ...

support Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Secure by Design principles and security framework compliance DR planning, testing and documentation SLA management and incident resolution Lifecycle and obsolescence management LLD production and maintenance Release notes and operational runbook authorship Change control processes Requirements gathering and solution ...

variety of technical issues * Assist in the implementation of software changes and updates in hosted and client environments * Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction * Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations ...

aligned, customer-centric solutions Comfortable owning conversations with stakeholders and leading the solution narrative Desirable: Vendor certifications (Microsoft - desirable) Experience working within MSP environments & SLA-driven services Background in consultancy or project delivery Why Join? You’ll be joining a forward-thinking, high-growth technology business that invests ...

excellence with a genuinely human approach. Duties will include: Leading and developing high-performing, engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service ...

excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean ...

ROLE TITLE: Application Duty Technician LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance to be considered*** We are actively ...