19 of 19 Permanent SLA Jobs in Hampshire

Microsoft Azure DevOps Artifacts, Microsoft Azure DevOps Boards, Negotiation, Problem Solving, Procurement, Risk Management, Secure Software Development Lifecycle, Security by Design, Service Level Agreement (SLA), Simplifying Complex Information, SLA Compliance, SLA Management {+ 7 more ...

Essential Experience Leadership experience within service delivery, operations management or programme delivery environments. Experience managing complex customer-facing operational services. Strong background in SLA, KPI and performance management. Experience leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge ...

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

systems and monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Any offer of employment is subject to satisfactory BPSS ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required Experience working in a Managed Hosting/ ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

functionality. Ensure a high level of customer satisfaction through professional, courteous communication. Apply strong product knowledge to assist customers effectively. Where required, own SLA and KPI compliance monitoring for customer contracts, tracking performance against the targets and thresholds set out in the relevant contract schedules. Assess the nature and urgency ...

customer incidents. Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. Achieving agreed and contracted SLA's.In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. Working with ...

system streamlining and ROI justification Design and enforce IT governance, policies, risk frameworks (ISO 27001, GDPR, cyber resilience) Lead vendor selection, contract negotiation and SLA enforcement Assess current systems and implement the optimum tech stack (cloud, ERP, security, automation) Deliver disaster recovery, business continuity and zero-downtime operations ...

process this includes: Supporting the range team with data pre-population Vendor engagement, training and onboarding to PIM Ensuring with vendors achieve agreed collection SLA though PIM and Vendor Portal Data validation against data model principles Support range team data validation for accuracy Send to translation and support with queries ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

home. What you’ll bring Excellent negotiation skills, including experience drafting and managing contracts of varying values and complexity. Strong supplier management and Service Level Agreement management capability. Knowledge of purchasing systems, procurement processes, and contractual frameworks. Up‐to‐date MS Office skills, with strong Excel capability. About ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements.Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements.Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests.Maintain visibility of contract expiry ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements. Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements. Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests. Maintain visibility ...

resolving issues, and contributing to bug reporting and testing. This hybrid role focuses on building product knowledge, developing self-service resources, and maintaining SLA/KPI performance across contracts while assisting users with varying levels of technical #J-18808-Ljbffr ...

data centre engineer to install, patch and configure hardware across network, server and storage environments in managed hosting facilities and client sites, ensuring SLA compliance and robust performance. The role requires hands-on deployment, on-call availability, and collaboration with Data Centre Managers to drive improvements and maintain high standards. ...

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service … improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity.o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements.o Ability to deliver against deadlines and agreed SLA targets.o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart:o ITIL qualification desirable.o Full clean driving ...