11 of 11 Permanent SLA Jobs in Hampshire

/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours ...

Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

Boundary Managed Service Lead in Farnborough to oversee the design, implementation and ongoing management of boundary security for defence networks. Lead delivery teams, ensure SLA compliance and develop boundary security architectures aligned with MOD standards to protect UK defence networks. This senior role requires DV clearance, 10 years UK residency ...

cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy to understand instructions ...

procedures that are in place for the Alarm Receiving Centre. Dispatch technicians when required to deliver best outcome for the customer Follow processes ensuring SLA is heard to at all times If you have the relevant experience - please apply #Churches2026 ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes. Familiarity with MOD security requirements, Classification Guides and defence standards. Knowledge of managed service delivery models and SLA management. Personal Attributes Exceptional leadership and team management capabilities. Outstanding customer engagement and communication skills. Strong decision-making under pressure, particularly in security incidents. Detail ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes Familiarity with MOD security requirements, Classification Guides and defence standards Knowledge of managed service delivery models and SLA management Personal Attributes Exceptional leadership and team management capabilities Outstanding customer engagement and communication skills Strong decision-making under pressure, particularly in security incidents Detail ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes Familiarity with MOD security requirements, Classification Guides and defence standards Knowledge of managed service delivery models and SLA management Personal Attributes Exceptional leadership and team management capabilities Outstanding customer engagement and communication skills Strong decision-making under pressure, particularly in security incidents Detail ...