25 of 25 Permanent SLA Jobs in Hampshire

learn new technologies. Flexible and adaptable in a fast-paced environment. Performance Measures First-time fix rate. Ticket resolution times. Customer satisfaction scores. SLA compliance. Accuracy of ticket documentation and updates. Benefits Competitive salary. Company pension scheme after three months. Annual leave entitlement. Training and career development opportunities. Hybrid working ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

stakeholder communication.Cross-Tower Troubleshooting. Effective L2 escalation, root-cause diagnosis and resolution across Wintel, virtualisation, storage, network, AD and databases.SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident-ageing and compliance monitoring, with corrective action.Change Coordination. ITIL-aligned oversight of standard, minor and emergency changes, including technical ...

clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed Resolve incidents and requests within SLA through ServiceNow remotely first, with a focus on first-time resolution (FTR) Record tickets accurately against the Business Service Service Offering CI model, and escalate ...

clear support, keep them informed so they never need to chase, and follow up to confirm issues are fixed Resolve incidents and requests within SLA through ServiceNow – remotely first, with a focus on first-time resolution (FTR) Record tickets accurately against the Business Service → Service Offering → CI model, and escalated ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. 3rd Line Network Engineers will; Have ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

role also serves as a senior escalation point for complex technical issues, requiring advanced diagnostic capabilities and a proactive approach to resolution within defined SLA parameters. Responsibilities: Act as a senior technical escalation resource for hosted voice platforms. Recommend and implement infrastructure improvements aligned with industry best practices. Ensure compliance ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

Taking ownership of listening to and understanding the customer's problem Escalating as necessary to deliver the required service level and meet or exceed SLA Following established processes and recommending improvements, documenting actions taken Delivering low to medium complexity work packages as part of customer implementation projects Monitoring performance through ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high-quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Auditing of Gold Laptops and IT access, Internal stakeholder management (PMO/Service/CASM) Reporting, Maintain & Achieve compliance as measured by customer, Driving SLA compliance and minimise service credits. Support Security delivery Team and wider VBSE team with security related tasks as required. Who you are Must be able ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

client on-site — often across multiple locations — resolving complex issues, supporting VIP users, mentoring junior engineers, and driving continuous service improvement while maintaining SLA compliance. Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel … high priority/impact incidents. Manage own tickets throughout their lifecycle, prioritise work to meet SLAs, address aged/pended tickets, and monitor SLA compliance in real time. Keep customers updated throughout the incident lifecycle and accurately update the Incident Management System with progress and resolution details. Coordinate resolution ...

connected-device incidents, delivering rapid resolution for VIP users and driving service improvement. You will work with client teams across multiple locations, ensuring SLA compliance and accurate incident updates. Responsibilities include building, configuring, and deploying desktops and peripherals, performing hardware upgrades, and providing #J-18808-Ljbffr ...

ingestion, event pipelines, batch/stream processing workloads using both distributed event streaming technologies and Apache Flink and/or Apache Spark with clear SLA’s and repeatable deployment Implementing metadata, lineage and catalogue capabilities and implementing policy-based security and governance Essential experience of the Associate Data Engineer: Previous ...

incident response, and deliver permanent fixes through problem management. You will allocate work, forecast needs, review CAB changes, and coordinate transitions while maintaining high SLA/KPI delivery and strong stakeholder communication. DV clearance is required for this role. #J-18808-Ljbffr ...

reactive and preventative maintenance of electrical systems, UPS, BMS fault finding and power quality issues in critical environments. You will respond to breakdowns within SLA, undertake risk assessments for planned works, and ensure documentation is up to date while coordinating with facilities management. #J-18808-Ljbffr ...

server infrastructure for hosted telephony platforms. The role also acts as a senior escalation point for complex issues, ensuring availability and security within SLA targets. You will lead infrastructure projects, manage updates and patches, and work across datacentres and offices, with hands-on responsibility for SIP handsets, #J-18808-Ljbffr ...

isolation, rollback and stakeholder communication. Cross‐Tower Troubleshooting. Effective L2 escalation, root‐cause diagnosis and resolution across Wintel, virtualisation, storage, network, AD and databases. SLA & Service Quality Management. Proven SLA/KPI delivery through queue, incident‐ageing and compliance monitoring, with corrective action. Change Coordination. ITIL‐aligned oversight of standard ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations. Skilled in document verification, assurance processes, and maintaining accuracy within compliance‐driven environments. Experienced … construction‐related settings, ensuring adherence to industry standards and legal requirements. Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence. Accountable for the data driven management of the teams’ performance, critiquing ...

Overview The Security Engineer is a core member of the Security team, responsible for protecting the organisation's technology environment through proactive security monitoring, incident response, vulnerability management, and identity & access governance. They share responsibility ...

Application Duty Technician - Level 2/3 Support Location: Hursley - on-site five days per week Start date: ASAP Requirement: Five years' continuous UK residency The Opportunity Support a one-of-a-kind National Critical ...