14 of 14 DemandTrendPermanent SLA Jobs in Hampshire

related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL More ❯

of Activity Act as the first point of contact for customers, diagnosing software issues and delivering effective solutions Own and manage the full incident lifecycle, ensuring timely resolution and SLA compliance Maintain regular, clear communication with customers to keep them informed and assured Collaborate with internal teams and third parties to resolve complex or multi-faceted queries Prioritise and manage More ❯

of Activity Act as the first point of contact for customers, diagnosing software issues and delivering effective solutions Own and manage the full incident lifecycle, ensuring timely resolution and SLA compliance Maintain regular, clear communication with customers to keep them informed and assured Collaborate with internal teams and third parties to resolve complex or multi-faceted queries Prioritise and manage More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

within company guidelines. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯

contracts are signed, executed, and implemented effectively Managing contract renewals, terminations, and modifications, keeping contracts current and compliant with legal and regulatory requirements Reviewing and issuing NDA's and SLA's Monitoring contract performance, identifying potential risks, and recommending corrective actions To use appropriate tooling to analyse/access/extract pertinent information from contracts Building and maintaining strong relationships More ❯

the project to meet customer requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to More ❯

support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Monitor and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required. Effective cost control and review More ❯

and leading technology enhancements (particularly around SAP Ariba). Key Responsibilities Manage procurement help desk services, PO/GR processes, and system queries Oversee supplier onboarding, vendor data, and SLA compliance Lead the transformation of data, reporting and analytics to deliver actionable insights Drive system improvements and Ariba optimisation Deliver performance reporting (KPIs, savings, spend dashboards) and ensure data quality More ❯

and leading technology enhancements (particularly around SAP Ariba). Key Responsibilities Manage procurement help desk services, PO/GR processes, and system queries Oversee supplier onboarding, vendor data, and SLA compliance Lead the transformation of data, reporting and analytics to deliver actionable insights Drive system improvements and Ariba optimisation Deliver performance reporting (KPIs, savings, spend dashboards) and ensure data quality More ❯

2 nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary - from £30,000 - £35,000 This 2 nd Line Support Engineer/Second Line Support Engineer is an opportunity for a seasoned Microsoft 365 specialist More ❯

2nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary from £30,000 - £35,000 This 2nd Line Support Engineer/Second Line Support Engineer is an opportunity for a seasoned Microsoft 365 specialist with a More ❯

incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and support remote users for … required. Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all More ❯