1 to 25 of 30 Permanent Service Delivery Jobs in Hampshire

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity … take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid – 3 days office, 2 days home) £47,000 to £53,000 per annum In this role ...

Amour Recruitment is seeking experienced Service Delivery Manager who believes great service starts with great people? We’re looking for someone who can lead with empathy, bring structure to complexity, and continuously improve how managed IT services are delivered — for both customers and engineers for our fantastic … client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational excellence with a genuinely human ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three … Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will ...

experienced MSP professional ready to take true ownership of technical operations and make a measurable impact? A well-established, tight-knit Managed Service Provider based in Tadley is looking for a IT Operations Manager to lead and continuously improve the day-to-day IT service delivery of the business. You'll manage two existing Senior Engineers and act as the crucial link between service delivery, engineering, and the leadership team. The Role: As IT Operations Manager, you'll be responsible for: Leading, mentoring, and developing the technical team - managing workloads, running ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This … excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire. This role focuses on delivering high-quality 1st and 2nd line … remote (plus occasional travel to customer sites – around 2 days per month)” Required Skills & Experience Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education Experience supporting Windows and macOS endpoint operating systems Working knowledge of Microsoft Entra ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … sites , providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Spending around 60% of your time on client sites , delivering hands-on engineering ...

management of critical infrastructure within a high-availability environment. Key Responsibilities Lead and manage on-site operations, ensuring 24/7 uptime and service excellence Oversee third-party providers across mechanical, electrical, and security services Manage and develop a team of engineers and technicians, driving performance and accountability … primary point of contact for clients, including during incidents and service disruptions Ensure all maintenance, compliance, and health & safety standards are met Drive continuous improvement across operations, processes, and service delivery Manage budgets, forecasting, and cost optimisation initiatives Oversee capacity planning and infrastructure lifecycle management Requirements 5+ ...

core of everything they do, and the SOC plays a key role in protecting systems, data, and services. Due to continued growth and service demand, they are now looking for a Junior SOC Analyst to join their experienced security team. The benefits Salary up to £50,000 depending … Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service and security reports for stakeholders Contributing ideas to improve SOC processes and service delivery Keeping up to date with emerging threats, trends ...

area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results … successful Tech Manager: Manage the team of technicians on a day-to-day basis, including scheduling and ensuring consistently high levels of service delivery to clients Manage and support client IT hardware, software, and network infrastructure. Actively support and manage the onboarding of new clients, taking ownership ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This ...

retail and supply chain estate. You’ll influence infrastructure improvements, support store change activity, and work closely with third party suppliers to maintain high service standards. If you bring experience in IT service delivery, an understanding of infrastructure environments, and a people-first leadership style ...

Option Scheme and annual company share scheme Company van (business use), fuel card, tools, mobile and laptop 20 days holiday rising to 25 with service, plus bank holidays Ongoing training, professional development and career progression routes Supportive team culture where engineers are respected and listened to A varied, interesting … workload with a growing company that s big enough to support your ambitions but small enough to care Access to private GP service for you and your family along with other wellbeing health support Croma Fire & Security is part of the respected Croma Group, a UK-wide provider ...

will collaborate directly with the Executive Board and Senior Leaders to lead the deployment of the new TOM, ensuring a customer-focused, tiered service delivery approach. This is a time-critical role with Phase 1 Go-Live set for April 2025 - your impact will be immediate and lasting … TOMs) within complex organisations. Crucial: Workday experience is a must-have , specifically embedding Workday TOMs that drive simplified ways of working and excellent 'self-service' user experiences. Skills: Exceptional stakeholder management, strong analytical capabilities, and the ability to track savings baselines and FTEs with precision. Logistics & Compensation Contract ...

Basingstoke. Requirements: The ability to lead teams effectively, either directly or offshore Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation Good understanding of IT; Infrastructure, Networking, SAP, Windows, Linux, etc Experienced in working with or managing ...

Basingstoke. Requirements: The ability to lead teams effectively, either directly or offshore Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation Good understanding of IT; Infrastructure, Networking, SAP, Windows, Linux, etc Experienced in working with or managing ...

role supporting day-to-day operations within a high-availability environment, working closely with internal teams and external suppliers to ensure optimal performance and service delivery. Key Responsibilities Support the daily operation of the data centre, ensuring uptime, security, and efficiency Monitor BMS and infrastructure systems, responding to alerts ...

build strong customer relationships, deliver practice reviews, and ensure exceptional customer satisfaction In this role, you'll manage customer contracts, support Primary Care IT service delivery, and identify opportunities by creating Work Requests and Statements of Work with Technical Leads. Skills and Experience: Strong customer relationship and communication … skills. Experience with contract management. Strong organisational and planning skills. Proactive and solutions focused approach. Experience of working within a managed service provider. Experience in managing SLAs and KPIs to the required standards. Experience of inputting into quality management systems, including ISO9001:2015. This role is subject ...

build strong customer relationships, deliver practice reviews, and ensure exceptional customer satisfaction In this role, you'll manage customer contracts, support Primary Care IT service delivery, and identify opportunities by creating Work Requests and Statements of Work with Technical Leads. Skills and Experience: Strong customer relationship and communication … skills. Experience with contract management. Strong organisational and planning skills. Proactive and solutions focused approach. Experience of working within a managed service provider. Experience in managing SLAs and KPIs to the required standards. Experience of inputting into quality management systems, including ISO9001:2015. This role is subject ...

Mobile Water Treatment Engineer - Tier 1 will include: Representing the organisations Water Compliance as a Tier 1 Water Treatment Technician to execute the self-delivery of all Water hygiene/treatment services across the South and the South East of the UK Interpersonal skills will be key to gaining … reports either via a day works sheet or Planon in a timely manner Carryout remedial works in response to quoted works Carry out PPM service visits using appropriate tools and systems What experience you need to be the successful Mobile Water Treatment Engineer - Tier 1: Relevant qualifications and/ ...

Treatment Engineer - Tier 3 will include: Representing the companies Water Compliance as a Tier 3 Water Treatment Technician/Engineer to execute the self-delivery of all Water hygiene/treatment services across the South and the South East of the UK Interpersonal skills will be key to gaining … reports either via a day works sheet or Planon in a timely manner Carryout remedial works in response to quoted works Carry out PPM service visits using appropriate tools and systems What experience you need to be the successful Mobile Water Treatment Engineer - Tier 3: Relevant qualifications and/ ...

opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users. About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries … managed through to resolution. Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service. Supporting the implementation and delivery of IT improvement projects. Taking proactive action on information security matters in collaboration with the Service Desk Team Leader. Implementing changes following ...

defined portfolio of newly acquired customer accounts Identify and secure new customer accounts in line with local market sales revenue goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional … environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management ...