Liberty has an exciting opportunity for a ServiceDelivery Manager to join our team, based in our Havant Office. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £45 to £50,000.00 per annum … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this ServiceDelivery Manager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and … assist installation activities to domestic and non-domestic stock assets Oversee group servicedelivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist/Manage employee performance with the installation more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and servicedelivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … servicedelivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service Desk … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
patterns – 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Senior Infrastructure Engineer is key to the ServiceDelivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: • Communication both written and verbal • Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) • Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: • Technical Management. • Coordination of Command Center and Technical Teams for problem determination and recovery • Identify … and implement service improvements. • Own and drive all service incidents through to service recovery. • Planning and Implementation of weekend maintenance period tasks • Manage change activity on live services. • Shift lead for Command Center team Additional Responsibilities: • Participate in 24/7 Rotating Shift Pattern • Support end to more »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
patterns 24x7 cover, average of 38hrs per week. Mixture of 8/9 and 12hr shifts The Infrastructure Team Leader is key to the ServiceDelivery organization within the client Programme. It is both reactive and proactive. It is a customer facing position in a demanding support organization. …/7 365 role. Key Skills: Communication both written and verbal Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) Service Level Management (Incident, Problem and Change Management) Operational Responsibilities: Technical Management. Coordination of Command Center and Technical Teams for problem determination and recovery Identify … and implement service improvements. Own and drive all service incidents through to service recovery. Planning and Implementation of weekend maintenance period tasks Manage change activity on live services. Shift lead for Command Center team Additional Responsibilities: Participate in 24/7 Rotating Shift Pattern Support end to more »
etc Providing basic training and guidance to users on IT tools and best practices Coordinating and training admissions staff to ensure consistent and effective servicedelivery Monitor and manager IT helpdesk tickets, ensuring timely responses and resolutions Documenting technical procedures and issue resolutions for future reference Represent COPC … below is what we would need from you: Strong problem solving skills and the ability to troubleshoot technical issues efficiently Excellent communication and customer service skills to assist users effectively and convey technical information clearly Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run more »
Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … servicedelivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, A... APCT1_UKTJ more »
a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting or … components that contribute to IT servicedelivery? Do you want to collaborate and achieve together with committed people to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to … and your opportunity to shape it for the better.Your roleWe are looking for a 2nd Line Infrastructure Engineer to support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve: Event Management: Monitor Notifications and Events generated by automated systems more »
ever developing Solent NHS staff across Hampshire and IOW including our external customer base and health and Wellbeing programme. Our Solent NHS Trust OH service specialises in the care and well-being of people in the workplace.Here at Solent NHS Trust we pride ourselves on providing a high quality … SEQOHS accredited Occupational Health & Wellbeing service for staff working in a range of public and private sector organisations. We provide Occupational Health advice, support and recommendations to Solent staff and employees of external clients.Our team have played a pivotal role in supporting our staff during the pandemic and we … at the centre of developing health and wellbeing advice and support to staff and managers. This post primarily involves delivering the Business Systems & Data service needs of the Solent NHS Trust Occupational Health and Wellbeing Service, working within a growing admin team which includes the wider OH team more »
specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain servicedelivery against Key Performance Indicators. Strong knowledge more »
Basingstoke, Hampshire, South East, United Kingdom
Trusted Technology Ltd
specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain servicedelivery against Key Performance Indicators. Strong knowledge more »
Southsea, Hampshire, United Kingdom Hybrid / WFH Options
Serco Group
strong technical and commercial aspects.Ensure an outage programme that is matched to the available budget, the Statutory Docking Cycle and availability requirement in each ServiceDelivery area, and to provision substitute vessels when this is not possible.Overall responsibility for the outage and docking process for the fleet of … deliver the docking solution to the required regulatory and contract standards. Overall definition of the processes and policies are in place to support the delivery of the Docking solution. From a docking and MRO perspective, ensure compliance with all applicable Flag, Class. MCA, DMR and other regulatory requirements.Lead (and more »
software Providing basic training and guidance to users on IT tools and best practices Coordinating and training admissions staff to ensure consistent and effective servicedelivery Documenting technical procedures and issue resolutions for future reference Handling of sensitive information with confidentiality and adherence to data protection regulations About … you: Strong problem solving skills and the ability to troubleshoot technical issues efficiently Excellent communication and customer service skills to assist users effectively and convey technical information clearly Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Proficiency with a range of more »
to work Access to a virtual GP and access to a health & wellbeing app Training & Development & plenty more Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … planned and reactive maintenance services across our client site. With collaborative teamwork with the soft services FM and project teams, you will aid the delivery of services on time. The Hard Services Site Lead will be responsible for SHE, quality and any other regulatory requirements which sits within this … a similar role, in a demanding, fast paced environment. You will work 37.5 hours per week but will need to be flexible to ensure servicedelivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »
to work Access to a virtual GP and access to a health & wellbeing app Training & Development & plenty more Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … planned and reactive maintenance services across our client site. With collaborative teamwork with the soft services FM and project teams, you will aid the delivery of services on time. The M&E Site Lead will be responsible for SHE, quality and any other regulatory requirements which sits within this … a similar role, in a demanding, fast paced environment. You will work 37.5 hours per week but will need to be flexible to ensure servicedelivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Brook Street UK
possess exceptional communication skills and a knack for troubleshooting and processing tasks efficiently. Role and Responsibilities: - Prioritise customer satisfaction above all else, ensuring exceptional servicedelivery at all times. - Familiarise yourself with Our Core Values and our range of products and services. - Efficiently on-board new clients and … positively to team morale. - Communicate effectively with clients through various channels, including telephone and email. - Willingly participate in business projects as needed. Essential Attributes: - Delivery-oriented and well-organised individual with experience in a financial planning environment. - CII or RO part qualified preferred, with a salary commensurate with experience. more »
Role: Service Desk Team Lead Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »
interpersonal skills Knowledge of student needs and learning styles Good understanding of educational resources and technologies Proactive and innovative approach to supporting in enhancing servicedelivery Continuous learning and professional development mindset Flexibility and adaptability to meet evolving student needs Commitment to creating inclusive and accessible learning environments … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run … Administrator, Senior Administrative Assistant, Senior Business Support Administrator, Senior Business Administrator, Education Supervisor, Education Administrator, Learning Support Administrator, Exam Assessment, Exam Assessment Administrator, Customer Service Administrator may also be considered for this role. more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving servicedelivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »
Hampshire, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving servicedelivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »
join them on a permanent basis based out of Portsmouth. The EC&I Engineer will be responsible for providing technical solutions in product and service delivery. Key responsibilities include resolving technical issues, compiling reports, adhering to specifications, and ensuring compliance with health and safety standards and documentation. The ideal more »
interpersonal skills Knowledge of student needs and learning styles Good understanding of educational resources and technologies Proactive and innovative approach to supporting in enhancing servicedelivery Continuous learning and professional development mindset Flexibility and adaptability to meet evolving student needs Commitment to creating inclusive and accessible learning environments … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run more »
interpersonal skills Knowledge of student needs and learning styles Good understanding of educational resources and technologies Proactive and innovative approach to supporting in enhancing servicedelivery Continuous learning and professional development mindset Flexibility and adaptability to meet evolving student needs Commitment to creating inclusive and accessible learning environments … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run more »
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving servicedelivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »