1 to 25 of 40 Permanent Service Management Jobs in Hampshire

Service Management Lead (DV Cleared) Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract Opportunity About the Role We are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

Description Service Management Lead (DV Cleared)Location: Hampshire - Site Based Security Clearance: DV Clearance Essential Contract: Contract OpportunityAbout the RoleWe are seeking an experienced Service Management Lead to support the successful transition of new and changed IT services into live operational environments. The role will … bridge between project delivery teams, Service Management, Operations and Support functions , ensuring that all operational, technical and business readiness activities are completed, documented and approved before go-live. You will take ownership of operational acceptance, service transition, support models, knowledge transfer, training, documentation, risk management ...

Description Senior Service Architect Must have an Active DV Clearance Work closely with solution, engineering, security and test teams to ensure Service Management requirements are Embedded throughout the solution life cycle. Senior Service Architect Responsibilities Own and author Service Design collateral, including HLDs, BPMN models … processes, procedures and compliance statements. Review Service Design documentation produced by peers and ensure appropriate quality standards are maintained. Undertake Service Management impact assessments across service and technology designs. Map customer requirements and demonstrate compliance against agreed outcomes. Facilitate service readiness and operational acceptance activities. ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business ...

Your new company We are currently recruiting for a Service Desk Lead/Junior Service Manager on behalf of a growing organisation operating within the Defence sector. As the business continues to expand its customer base, a newly created opportunity has arisen to act as the bridge between … technical teams and end customers, ensuring the consistent delivery of high-quality IT services. This position is ideal for an experienced Service Desk Lead, Service Desk Supervisor or Service Desk Manager looking to take the next step into Service Management. The role offers genuine career progression ...

years' unbroken UK residency . The Role We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered … technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and dependencies associated with ...

week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical … business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities. Key Responsibilities Service Transition & Operational Readiness Lead Operational Readiness Reviews (ORR) for new and updated services. ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. About the Role The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale … will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership. Key Responsibilities Migration Programme Leadership Lead ...

Service Delivery Manager Basingstoke/London £45K - £55K per annum Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters. In this … role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence. You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will: Lead ...

seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise … ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service ...

Director, Global Service Delivery (f/m/d) - EMEA Based We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy … creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns ...

Service Operations Coordinator Our client is a growing technology services organisation supporting customers with the secure and reliable operation of their digital infrastructure. They are looking for a Service Operations Coordinator to join a collaborative service-focused team. This is a varied role combining operational administration, service renewals, logistics coordination, asset management and supplier engagement. Working within a small team, you will help ensure operational processes run smoothly, customer commitments are delivered on time, and service and asset information remains accurate and up to date. The role offers scope to develop professionally, take ...

Description Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems … escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known ...

This is an opportunity to work on projects that genuinely matter, alongside some of the most talented professionals in defence, cyber security, architecture, infrastructure, service management and programme delivery. All positions require active MOD DV clearance and are based onsite full-time at a secure customer location. Current … Architecture & Technical Design IDAM Architect Infrastructure Architect (JDT) Security Architect (Zero Trust Architecture) Security, Risk & Assurance Security Assurance Analyst Security Cyber Risk & Compliance Specialist Service Transition & Managed Services OSM Migration Service Lead Boundary Managed Service Lead What You'll Be Working On Depending on your role ...

Senior Manager, EMEA Service Delivery Lead (f/m/d) - EMEA based We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company … encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The EMEA Service Delivery Lead is a regional leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role is responsible ...

Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This is a pivotal role where you will work directly with MOD customers, internal … stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational ...

Description:Senior Technical Account Manager & IT Service Delivery ManagerLocation: Hampshire (site-based role)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role … customers, and our business—and we are dedicated to supporting all employees to achieve their full potentialThe RoleThis Senior Technical Account Manager & IT Service Delivery Manager role is a strategic leadership position responsible for owning the complete customer relationship and service delivery for critical defence/public sector ...

enterprise systems, driving platform excellence, innovation, and continuous improvement to support our colleagues and customers alike. The role: The Workday Platform Manager leads the management, development and continuous improvement of the Workday platform, ensuring it is reliable, secure, well governed and aligned to organisational priorities. The role provides platform … leadership across configuration, release planning, service performance, supplier engagement and operational support, working closely with People, Finance, Procurement, IT colleagues and other business teams that rely on Workday-enabled processes. The role is responsible for establishing clear ownership, controls and ways of working for Workday as a strategic enterprise ...

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents … issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical ...

Farnborough delivers critical boundary security and managed services protecting UK defence networks at the organisation perimeter. About the Role The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations … lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence security protocols. Key Responsibilities Boundary Service Management & Delivery Oversee end-to-end boundary managed service ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities … supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear ...

neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Boundary Managed Service Lead Location: Farnborough (onsite 5 days per week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required … hold DV clearance The Boundary Managed Service Lead oversees the design, implementation and ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence ...

leadership role with responsibility for the successful delivery of critical defence and aerospace programmes. You will play a pivotal role in driving operational excellence, service performance, customer satisfaction and continuous improvement, while working closely with MOD customers, programme teams and senior stakeholders. This is an opportunity to influence strategic … maintaining the appropriate level of security clearance, including DV where required. Meet any nationality requirements associated with UK Government or contractual obligations. Key Responsibilities Service Delivery & Operational Performance Lead end-to-end operational delivery across assigned programmes and services. Ensure achievement of service levels, performance targets and contractual ...

seeking someone who enjoys bringing clarity to complexity and thrives in a fast‐paced technology environment. You'll combine strong delivery management skills with enough technical knowledge to provide effective oversight and support to a specialist team, and bring: Proven experience in delivery management, project coordination or operational … validate technical solutions, changes or implementation plans. Strong organisational and planning skills, with experience managing workload, resource allocation and delivery schedules. Experience using delivery management tools such as Azure DevOps, Jira or similar platforms. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across ...