1 to 25 of 39 Permanent Service Management Jobs in Hampshire

Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery … and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be responsible for the delivery … of cost-effective service solutions that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service eco-system What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme; Bids & Proposal Producing Service More ❯

You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Description … You will manage and maintain relationships with internal customers, ensuring IT services are aligned with business needs and delivered efficiently. We need an IT Service Management specialist with experience in MS Windows deployment, M365 skills with admin capability and experience of deployment (I phone and Mac). Total … and sell annual leave, travel and dental insurance. The role Manage the day-to-day delivery of IT services to business units, ensuring that service levels meet agreed-upon SLAs. Serve as the main point of contact for business units for IT service-related issues. Develop and maintain More ❯

Own It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. You will oversee … service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction, operational excellence and ultimately … essential for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring More ❯

Director - Process Excellence Office (IT Service Management) Employer: Mars Location: Slough, Berkshire, United Kingdom Salary: Competitive Closing date: 12 May 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes … CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose processes, tools, framework, methodology, metrics and governance so they can take decisive action, maximizing value and making a meaningful impact to our customers - Technical debt reduction, Business … Resiliency, drive process efficiency and effectiveness and make easier is better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, Disaster recovery, and service Introduction to Operations. Demonstrated track record in understanding and More ❯

Overseeing development of lower-level designs corresponding to owned areas of the system. Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs. Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management. In-depth experience of conducting detailed systems engineering trade solutions to assess options … user scenario development in both text-based and model-based approaches. Understanding designing/delivering systems in a Virtualised Environment. Experience of working with Service Oriented Architectures. A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

Service Transition Manager - 12 Month FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is a leading University in South East of England. They are offering an exceptional opportunity to join their Service Transition Team within the IT department on a … year FTC. As a Service Transition Manager, you will own, develop, and champion the Service Transition process, including change, release, and deployment processes. Your role ensures that IT services are operable, recoverable, and maintainable by Service Delivery teams and transition effectively to operational support. You will lead … the transition of major projects into production, ensuring all service governance and support elements are accepted and seamless. Role and Responsibilities: Ensure the successful transition of services and products from development into operational support, enabling the organisation to get the maximum possible value from its IT services. Work closely More ❯

Service Transition Manager - 12 Month FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is a leading University in South East of England. They are offering an exceptional opportunity to join their Service Transition Team within the IT department on a … year FTC. As a Service Transition Manager, you will own, develop, and champion the Service Transition process, including change, release, and deployment processes. Your role ensures that IT services are operable, recoverable, and maintainable by Service Delivery teams and transition effectively to operational support. You will lead … the transition of major projects into production, ensuring all service governance and support elements are accepted and seamless. Role and Responsibilities: Ensure the successful transition of services and products from development into operational support, enabling the organisation to get the maximum possible value from its IT services. Work closely More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting … room equipment. This role involves managing the relationship with IT service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build … and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting … room equipment. This role involves managing the relationship with IT service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build … and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events More ❯

Job Title: Service Assurance Lead Location: Portsmouth Reports to: Service Assurance & Quality Manager/Product Group Manager Role Overview: As the Service Assurance Lead, you will be responsible for ensuring the effective delivery of IT services for End User Computing (EUC), including computers, phones, printers, and meeting … room equipment. This role involves managing the relationship with IT service partners, overseeing escalations, and ensuring the alignment of services with business needs. You will act as a key point of escalation for service disruptions and collaborate with business stakeholders to drive service improvements. Key Responsibilities: Build … and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events More ❯

the UK & International business. The role holder will be a member of the Senior Leadership team. Role: Lead the Strategy & Roadmap for IT Operations & Service - create a 5-to-10-year Strategy & Roadmap. Lead the Gap Analysis & ‘To Be’ Model for IT Operations & Service. Lead IT Operations Management … S/4 HANA. Successfully deliver the transition of RISE - SAP S/4 HANA into support - managing & optimising SAP Services in BAU. BAU Service - fully support the priorities & productivity of the business. Design of BAU Operating Models & Service Transition. Deployment of an International IT Operations Model. Accountability … for the delivery of the IT Operations Budget. Lead IT Operation Teams - Service Desk/Field Engineering/Technical Support/Subject Matter Experts/SAP BASIS & GRC. ITIL Framework - establish an ITIL Framework - improve ways of working, governance & best practices etc. Third Parties - Contract & IT Supplier Management More ❯

the UK & International business. The role holder will be a member of the Senior Leadership team. Role: Lead the Strategy & Roadmap for IT Operations & Service - create a 5-to-10-year Strategy & Roadmap. Lead the Gap Analysis & ‘To Be’ Model for IT Operations & Service. Lead IT Operations Management … S/4 HANA. Successfully deliver the transition of RISE - SAP S/4 HANA into support - managing & optimising SAP Services in BAU. BAU Service - fully support the priorities & productivity of the business. Design of BAU Operating Models & Service Transition. Deployment of an International IT Operations Model. Accountability … for the delivery of the IT Operations Budget. Lead IT Operation Teams - Service Desk/Field Engineering/Technical Support/Subject Matter Experts/SAP BASIS & GRC. ITIL Framework - establish an ITIL Framework - improve ways of working, governance & best practices etc. Third Parties - Contract & IT Supplier Management More ❯

lower-level designs corresponding to owned areas of the system • Producing detailed engineering artefacts such as: • Detailed Designs • Failure modes analysis • Designs for onboarding service applications onto virtualized infrastructures • Security Analysis Security and Safety artefacts • Capacity and Throughput analysis • Delivering milestone technical reviews and the associated work product deliverables … large volumes of requirements and information developing clear understanding of customer hot-buttons and needs • Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management • In-depth experience of conducting detailed systems engineering trade solutions to assess … user scenario development in both text - based and model-based approaches • Understanding designing/delivering systems in a Virtualised Environment • Experience of working with Service Oriented Architectures A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and More ❯

to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction remains at … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client … Engagement: Act as the primary point of contact for clients and internal stakeholders, managing IT service issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

handle and select appropriate resources, including third parties and suppliers to deliver the required services. To ensure all deliverables meet required standards through effective management of the project scope, project plans, through accurate and timely project/budget reporting and by planning, identifying, assessing and leading risks, issues and … for any issues, ensuring their timely resolution. To ensure projects operate within the agreed Governance framework. To lead project finances, forecast accuracy and the management of any changes recognising schedule, budget and scope impact. To create certainty and handle key stakeholders through effective communication, identifying key issues and providing … Databases, ATG, Applications. Windows server, Linux, VMware, Storage, Networks. End-User devices, Windows OS, Office 365, Collaboration tools. Active Directory, Identity, PAM, Security. IT Service Management, Service Now, monitoring, asset management. Experienced in delivering significant technical and non-technical change. Well-developed understanding of financial management More ❯

focus will be on deploying and supporting a range of cybersecurity products and ensuring the stability of both customer-facing services and internal systems. Service activities will be tracked through our IT Service Management system (Ivanti) to monitor performance against SLAs and KPIs. Key Responsibilities Implement a … the Security Operations Centre). Address support requests from clients, resolving any issues related to live services efficiently. Recognize and address potential risks or service problems before they impact operations, collaborating with both internal teams and clients to ensure service continuity. Plan and execute updates or new service rollouts, contributing to ongoing service improvement. Log service deployments, incidents, and changes via Ivanti to ensure accurate tracking and reporting. Prioritize tasks to meet deadlines and ensure project milestones are achieved. Maintain a professional and courteous manner in all communications via phone, email, and messaging platforms. Adhere More ❯

Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately … Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a … to different locations to work on projects and troubleshoot; valid state license required Primary Responsibilities Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) Ensure proper ticket-handling according to guidelines set in place Properly troubleshoot and resolve user computer issues including hardware and software More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … demands, including projects, incidents, and requests Handle escalations from the business Contribute to transformational programs from design to go-live, including service introduction roles Manage third-party vendors, ensuring operational excellence and high-quality services, including operations and development Collaborate with the business for proper prioritization Identify automation opportunities … in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots Perform functional quality assurance and approvals More ❯

proactive, adaptable, and eager to make a significant impact, we encourage you to apply! Role and Responsibilities: Lead the design and deployment of change management and people engagement activities to ensure buy-in and commitment to change. Develop and implement an integrated communications and engagement strategy, providing specialist knowledge … side of change, including changes to business processes and systems, to deliver long-term, strategically aligned outcomes. Lead change impact assessments, recommend relevant change management interventions, assess business readiness, and implement associated change management strategies and plans, including engagement, training, and resistance management. Support, coach, and guide staff … through change using effective business change management tools and techniques. Build relationships at a senior level within the University to lead, enable, and embed required changes. Conduct detailed stakeholder analysis and mapping to identify specific audiences and ensure targeted messaging. Continuously review benefit realisation and the effectiveness of business More ❯

proactive, adaptable, and eager to make a significant impact, we encourage you to apply! Role and Responsibilities: Lead the design and deployment of change management and people engagement activities to ensure buy-in and commitment to change. Develop and implement an integrated communications and engagement strategy, providing specialist knowledge … side of change, including changes to business processes and systems, to deliver long-term, strategically aligned outcomes. Lead change impact assessments, recommend relevant change management interventions, assess business readiness, and implement associated change management strategies and plans, including engagement, training, and resistance management. Support, coach, and guide staff … through change using effective business change management tools and techniques. Build relationships at a senior level within the University to lead, enable, and embed required changes. Conduct detailed stakeholder analysis and mapping to identify specific audiences and ensure targeted messaging. Continuously review benefit realisation and the effectiveness of business More ❯

FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is offering an exceptional opportunity to join their IT Service, iSolutions, as a Senior Project Manager on an 18-month FTC. As a Senior Project Manager, you will deliver projects that change how the … projects requiring technical integration, upgrades, and data migration. Collaborate with stakeholders across the organisation. Lead the redevelopment and continuous improvement of structured models for service transitions. Ensure successful delivery of the portfolio of change initiatives. Key Skills and Experience: Significant Project Management experience. Experience with student systems is … a bonus. Professional qualification or postgraduate degree in Project Management or IT discipline. PRINCE2 Practitioner or equivalent agile/traditional project management qualification. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications More ❯

FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is offering an exceptional opportunity to join their IT Service, iSolutions, as a Senior Project Manager on an 18-month FTC. As a Senior Project Manager, you will deliver projects that change how the … projects requiring technical integration, upgrades, and data migration. Collaborate with stakeholders across the organisation. Lead the redevelopment and continuous improvement of structured models for service transitions. Ensure successful delivery of the portfolio of change initiatives. Key Skills and Experience: Significant Project Management experience. Experience with student systems is … a bonus. Professional qualification or postgraduate degree in Project Management or IT discipline. PRINCE2 Practitioner or equivalent agile/traditional project management qualification. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications More ❯