15 of 15 Permanent Service Management Jobs in Hampshire

Overview Head of Service Delivery Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with on call responsibilities Salary: up to £80,000 per annum Location: Hybrid - New Milton This role is a UK based role and any hybrid/remote work must also be within the UK. Start Date: November 2025 Appello Perks … on our services & products Private Medical Insurance - Family Cover Pension Scheme, up to 5% Company matched Free on-site parking THE ROLE Appello is seeking an experienced Head of Service Delivery to lead the operational stability of our external facing IT services. This pivotal role ensures that our external facing IT operations are resilient, cost-effective, and aligned with … business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with Technical Operations, Change Management, and third-party suppliers to maintain high service standards and drive continuous improvement. External facing IT Operations Management More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for … projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth … transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. Ability to create clear More ❯

Senior Service Desk Analyst - 12 Month FTC Windows, ITIL, Agile, Active Directory Full-Time in the Southampton Office for the first 1/2 months, then Hybrid. £37,000 - £42,000 We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. This role is ideal for … a highly organised person with strong technical skills in enterprise IT environments.You'll be responsible for coordinating support activities, resolving escalated issues, driving continuous improvement, and ensuring service standards are consistently met or exceeded. Key Responsibilities: Act as the first point of contact and escalation for both ICT staff and end-users. Ensure incidents and service requests are … logged, tracked, and resolved in a timely and professional manner. Produce regular reports on key incidents and trends, with analysis and recommendations. Support the implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

including hardware, software, networks, cloud, IT services and cyber security. Understanding of the controlling processes for, and experience of a significant portion of, the systems engineering lifecycle (e.g. requirements management, configuration management) Understanding of different lifecycles/methodologies (incremental, SAFe agile, DevOps) Strong architecture skills, alongside process and leadership skills Experience in leading large multi-discipline technical teams … 70+ people on programmes above £100M Experience in Enterprise IT and Service Management programmes Understanding of Zero Trust, Secure By Design, Data Centricity, AI and ML Process Skills/Experience: Experience of the key engineering lifecycle reviews e.g. System Requirements Review (SRR), Critical Design Review (CDR) Experience in performing design trade off working with other architects and engineers … to deliver an integrated and coherent solution Understanding of service operations and security operational management planning Experience working in both delivery and proposal environments and leading key elements of a bid response Ability to generate Basis of Estimates and schedules for security aspects of delivery Experience of designing a secure software development lifecycle (SDLC) for a customer that More ❯

for a 3rd Line Cloud Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

agile collaborators. The Role The Technology PM will manage and support a range of technology and digital projects across multiple brands and platforms. This involves project coordination, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire, UK Hours of Work: 9am – 5.30pm 37.5 … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design background or similar Experience with CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management abilities. Ability More ❯

agile collaborators. The Role The Technology PM will manage and support a range of technology and digital projects across multiple brands and platforms. This involves project coordination, digital content management and technical knowledge for multiple clients across the Outform group. Job Title : Technology Project Manager Reporting to : Technology Director Location: Fleet, Hampshire, UK Hours of Work: 9am – 5.30pm 37.5 … various CMS platforms. Perform content checks, adaptations, and implementation within CMS. Maintain and optimize the digital estate across multiple brands. Generate reports on connectivity, user engagement, and analytics. Technology Service Management Diagnose and resolve technical faults across hardware and software. Liaise with partners and vendors to ensure service continuity. Conduct on-site visits for troubleshooting and maintenance. … Manage hardware/software upkeep and lifecycle. Create and oversee Statements of Work (SOW) and maintenance agreements. Key Skills and Experience Strong project management and organizational skills from a retail design background or similar Experience with CMS platforms and digital content workflows. Technical aptitude in fault diagnosis and service coordination. Excellent communication and stakeholder management abilities. Ability More ❯

of a dynamic team supporting secure cloud infrastructure environments, with a strong focus on VMware technologies and lifecycle management. This is a hands-on role involving incident response, change management, and readiness assessments for new releases. Youll work closely with Engineering and Service Management teams, contributing to documentation, automation, and continuous service improvement. Whats on Offer … compensated) Excellent career progression and skill up opportunities What were looking for Strong experience with VMware technologies: vCenter, ESXi, NSX, VCF etc Experience with Windows Server environments Event Management tooling (SCOM, Aria Operations or similar) Automation & scripting (PowerShell) Critical thinking and problem-solving skills Ability to take on technical leadership responsibilities Desire to skill up and learn new technologies More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the … risk and impact assessments are completed, approvals secured, and changes communicated effectively Maintaining an accurate change schedule and updating the CMDB to reflect the live environment Identifying and delivering service improvements across incident and change processes Supporting wider IT operations and cross-functional training to strengthen incident/change readiness What you'll bring Strong experience managing major incidents More ❯

support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to … investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors … Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within More ❯

to join our team supporting 2nd and 3rd Line engineers. Your role will involve assisting a high-profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Your skills and experience ITSM Tooling Event Management Tooling (SolarWinds More ❯

location. Key Responsibilities Lead day-to-day IT operations, support, and infrastructure delivery Drive the ERP roadmap - including selection, implementation, and optimisation Manage multi-site networks, systems, and IT service performance Oversee cybersecurity, compliance, and disaster recovery planning Mentor a small IT team and manage third-party vendors Requirements Proven experience in IT Management, ideally in a fast … scaling environment Strong hands-on expertise across Infrastructure, Networking (WAN/LAN) and ERP projects Excellent knowledge of IT service management and IT security/Cyber Security best practice Effective team leader and confident cross-functional communicator Microsoft tech stack; Dynamics 365, SharePoint, Azure is desirable Please apply direct to this advert or email your CV to Please More ❯

a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned … to deliver greater value to our customers and create new opportunities for our people. As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with … our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team. What kind of work will you be doing? Planned routine maintenance of UPS and associated battery systems. System commissioning, startup, load bank and site acceptance testing. Remedial work tasks either as More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability click apply for full job details More ❯