8 of 8 Permanent Service Management Jobs in Hampshire

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location … assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

monitoring activities. Assisting with day-to-day infrastructure maintenance to ensure systems are operating efficiently and remain up-to date. Supporting backup and recovery management activities, including day to-day backup operations and restorations. Providing support for cloud service management, datacentre management, and email system management activities under supervision. Assisting with endpoint protection to ensure all end-user computing devices are covered by protection software. Supporting identity and access management activities in compliance with defined IAM policies. Assisting with software deployment and EUC patch management activities. Contributing to infrastructure documentation to ensure systems ...

Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation … Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining ...

area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results … driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Tech Manager ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage … Providing 3rd Line support for a high-profile user base Working hands-on with key infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams ...

through to Sustainment; Disposal and Replacement. With staff that are active members of INCOSE, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...