2 of 2 Permanent Technical Support Jobs in Hampshire

Are you a skilled Technical Support Engineer with a strong background in supporting electronic products? This role offers a unique platform to showcase your expertise while providing invaluable assistance to customers. This role is tailored for individuals who thrive on solving complex problems and enjoy the satisfaction of helping others. As a Technical Support Engineer, you … will be the cornerstone of customer support, offering guidance and solutions through various channels, including email, phone, video, and in-person interactions. Your ability to interpret circuit diagrams and your deep understanding of electronics will be crucial in diagnosing and resolving issues efficiently. This role could also suit a Service Engineer with a background in electronic products who would … like to get into this kind of support role and be more office-based, or a raw electronics graduate looking for their first industry role. The ideal candidate will possess a robust knowledge of electronic products and demonstrate proficiency in reading and interpreting circuit diagrams. Strong written and verbal communication skills are essential, as you will be required to More ❯

Technical Support (2nd Line)Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established … business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to … assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution More ❯