3 of 3 Permanent Ticket Management Jobs in Hampshire

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

proactive and highly organised Operations Team Leader to oversee daily operational workflows and ensure compliance. In this pivotal role, you’ll manage ticket queues, allocate tasks across the team, and drive continuous improvement across the business. You’ll also take ownership of maintaining ISO9001 and Health & Safety certifications, ensuring … regularly audited. Salary: Up to £33,000 per annum depending on experience Location: Near Farnborough Contract: Permanent, full time, office based Key responsibilities Ticket management: Monitor and manage ticket queues and allocate tasks to ensure timely resolution. Provide guidance, support, and oversight to the operations team, fostering ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities … your targets. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...