IT service desk and support manager
- Hiring Organisation
- The Princess Alexandra Hospital NHS Trust
- Location
- Harlow, CM20 1QX, United Kingdom
- Salary
- £49387.00 to £56515.00
summary This role supports the delivery of high-quality ICT service management to all our staff at Princess Alexandra Hospital. The post holder will manage a team to resolve issues both pro-actively and reactively, to maintain a smooth and efficient ICT operations. Main duties of the job Lead … manage the Desktop Engineers (2nd line support) and support the ICT Head of Service Delivery to lead and manage the Support Officers (1st line support). Develop customer service and the customer experience within the team. Support the development and maintenance of ITIL based process to improve ...