IT Support & Systems Lead
- Hiring Organisation
- IMPRESSION RECRUITMENT LIMITED
- Location
- Harrogate, North Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure, Entra ID, Intune and Cisco Meraki environments. Ensure secure configuration, identity/access management and resilience including patching and endpoint management. Support disaster recovery planning … continuity activities. Experience Required: IT service operations experience (1st-3rd line environments). Strong ITSM experience including CMDB and asset lifecycle management. Microsoft 365, Azure, Entra ID, Intune and Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting, service performance analysis and trend reporting. Strong user facing ...