9 of 9 Permanent Customer Service Jobs in Harrogate

Role Details Job Title Service Desk Analyst Division Customer Services - Service Desk Job Location Harrogate Reports To Service Desk Team Leader Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered. Role Our Support Teams provide a complex mix of both customer … and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in … depth technical assistance from our product support specialists. Key Responsibilities and Tasks First point of contact for all inbound customer calls received into the main support number(s). Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to providing first time fixes. Information gathering, qualification and More ❯

to:- Manage and maintain the EPOS system including product uploads, pricing changes and general stock management Provide daily, weekly and monthly reports to key personnel on business performance Provide customer service and support to stores Monitor stock movement and store cash flow Liaising with suppliers on upcoming and current product information Any additional tasks as requested Requirements: Strong … customer service skills and attention to detail Strong IT skills including a good working knowledge of Microsoft Office suite, particularly Excel. Experience with EPOS systems or product databases preferred but not essential (training provided) Ability to work independently and manage time effectively Previous office experience essential In return for your hard work, we offer a generous staff discount More ❯

Customer Support Representative – French Speaking Location: Hybrid-remote in Harrogate, UK Job Type: Full-time Schedule: 8-hour shift | Day shift | Weekend availability Salary: £28,000–£30,000 per year Are you a great communicator who thrives on solving problems and supporting customers? Are you fluent in both French and English, and excited to be part of a forward … thinking company rapidly expanding within European markets? If so, we’d love to hear from you. The Role You’ll be part of our small but impactful Customer Support team, acting as a key contact for both UK and French-speaking customers. Initially, your focus will be supporting consumers , but as you grow in the role, you’ll take … on more responsibility supporting our project partners and B2B clients. We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the tech industry while building a long-term career in customer success, support operations, or account management. The role More ❯

user support for all system users and requires both technical and business knowledge. The role is part of the Commercial Operations Team which ensures that the Labcorp Biopharma Laboratory Service (BLS) Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients. A unique opportunity to combine your interest in sales … Active Directory and Internet Information Server (IIS) Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization Effective communication skills to help internally "sell" and "service" the user group, including training requirements and system benefits About you: To be successful for this position you must have the following criteria: Excellent customer service skills More ❯

Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment. You'll play … a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and … identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be eligible to work in the More ❯

Understand technical requirements for Salesforce Automation, Microsoft Exchange, SQL Server, Active Directory, and IIS. Communicate effectively to promote system benefits and training. About you: Successful candidates will have: Excellent customer service, attention to detail, and tact. Strong MS Office skills, especially Excel, Word, Outlook, PowerPoint. Ability to plan, multi-task, and prioritize. Teamwork, communication, and organizational skills. Ability More ❯

leisure providers, hospitality, and more Exclusive Tastecard discount - up to 50% off dining out Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period. Benefit subject to deductions to ensure colleagues … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and independently Flexibility and adaptability to residents' needs Experience in catering service environments is desirable but not essential Delivering prepared food from kitchen to dining areas and serving meals in a friendly manner Ensuring refreshments are always available Setting up tables … tidying work areas, and preparing food areas for next service to maintain hygiene standards Experience Experience in busy restaurant, hospitality, or catering environments is preferred Good communication and customer service skills to serve visitors and elderly residents effectively Team player, self-motivated, proactive, and flexible If you wish to use your care experience and people skills in More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the best communication and service … support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. … First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance to Support teams regarding Incident Management processes. Constant monitoring of ticket queues with More ❯

have the desire to learn and want the opportunity to develop and progress their technical career. KEY RESPONSIBILITIES Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high … quality service to their customer base. Monitoring and managing faults through to resolution. Whilst they don't expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): • Broadband technologies - ADSL/FTTC/FTTP/… team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers. The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk. The Technical Support Analyst will be required to More ❯