2 of 2 DemandTrendPermanent ITSM Jobs in Harrogate

general queries to providing first time fixes. Information gathering, qualification and prioritisation of new support requests ensuring allocation to the correct support team. Logging relevant information onto the internal ITSM tool - SMAX. Administration of customer account information ensuring that all relevant details are kept current and up to date. Provide first time fixes for support requests e.g. password resets or More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD More ❯