2 of 2 DemandTrendPermanent User Experience Jobs in Harrogate

in the role, you will take on greater responsibilities, including support for our project partners and B2B clients. This position is an excellent opportunity for individuals looking to gain experience in the tech industry and build a long-term career in customer success, support operations, or account management. What You’ll Do Provide first-class support to customers via … email and phone. Troubleshoot and resolve issues with care, clarity, and professionalism. Collaborate with internal teams to enhance support processes and user experience. Develop and maintain help articles, FAQs, and other support content. Offer feedback to the Product and Engineering teams based on customer insights. Manage project-specific support channels once fully trained. What You’ll Bring Excellent communication … ticket management tools and CRM platforms is advantageous but not essential, as full training will be provided. Ability to work independently and as part of a collaborative team. Previous experience in a customer-facing or account management role. Why Join Us? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We More ❯

B2B clients. We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the tech industry while building a long-term career in customer success, support operations, or account management. The role may occasionally require travel within the UK and, on … both English- and French-speaking customers via email and phone. Troubleshoot and resolve customer issues with care, clarity, and professionalism. Collaborate with internal teams to improve support processes and user experience. Create and maintain help articles, FAQs, and other support content. Provide feedback to the Product and Engineering teams based on customer insights. Take ownership of project-specific support … platforms are an advantage—but not essential, as full training will be provided. Self-motivation with the ability to work independently and as part of a collaborative team. Previous experience in a customer-facing or account management role is desirable, but not essential.. Why Join? You’ll be part of a mission-led business where innovation and purpose go More ❯