1 of 1 DemandTrendPermanent Service Management Jobs in Harrow

Job summary We are looking to recruit a Service Desk Analyst into our Digital Service Desk team. You will form part of a team of Analysts who are the 1st point of contact for the resolution of RNOH Digital Services requests and reported incidents. You will play an important part in ensuring that processes, policies and systems are … adhered to and followed to maintain an excellent customer service throughout the Digital services. The role will participate in providing the service desk rota covering the opening hours of the Digital Service Desk which are: 8:30 to 17:00 Monday to Friday. This role may be required cover shifts that start earlier or finish later than … to SLAs. You will contribute to the identification and escalation of underlying problems. You will have an important part in maintaining this team as a first class customer focused service to the RNOH. You will be a team player, with excellent communication and customer service skills being essential as you will be liaising with users at all levels. More ❯