2 of 2 Permanent Customer Service Jobs in Hartlepool

stakeholders and customers and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager (Service Management), the successful candidate will be responsible for delivering Change … role is office based in either Chippenham or Hartlepool.Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.ResponsibilitiesDevelop and own the end-to-end process & delivery within NEC for Change, Configuration and Release ManagementThe ability to lead ...

difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base … relevance, accuracy and currency.Work closely with all areas of IT support and development to transfer knowledge allowing improved First Time fix capabilities and customer satisfaction.Work closely with Problem Management to ensure suitable work-arounds to existing problems are recorded, managed and used effectively.Examine potential areas for service improvement ...