Technical Support Analyst - Team Lead
- Hiring Organisation
- MaxAd
- Location
- Haslemere, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular 1-2-1s Drive service improvements by analysing performance metrics and identifying trends Maintain high-quality documentation across tickets, knowledge base ...