Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team Inside Sales is a commercially minded customerservice function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯
Posting Date: 14th January 2025 Function: Managed Services - Networks Location: Birmingham, Hatfield, Sheffield or London This highly technical Network Implementation Specialist role involves implementing the latest technology to meet customer needs. You will execute workstreams in delivering customerservice for multiple accounts, proactively managing customer needs to ensure high satisfaction and exceeding expectations. We configure, test … troubleshoot, and monitor customer networks to ensure resilience and availability. What you'll be doing Configuring, implementing, testing, and troubleshooting IT infrastructure Translating customer requirements into configurations, diagrams, and instructions Providing technical escalation within the team for complex issues Leading knowledge-sharing opportunities Working effectively with customers and other BT teams during production and delivery What we would More ❯
in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, CustomerService Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customerMore ❯
in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, CustomerService Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customerMore ❯
Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customerservice team More ❯
