3 of 3 Permanent Customer Service Jobs in Hatfield

Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customer service team More ❯

integrations that maximize efficiencies and minimize costs. We deliver, maintain, and support integration solutions at both group and country levels across all our operating countries. We focus on outstanding customer service and commercially viable solutions, ensuring that our solutions are secure, stable, and reliable. What you'll do Support and develop integrations at country or global levels Analyze … optimize, and design existing and new integrations in A2A and B2B solutions Work with various standards: Industry, Computacenter, & customer variances Work with different connectivity methods and security practices Perform third-line support activities and handle configuration requests Take responsibility for (partial) projects if interested and suitable Receive training and coaching from experienced colleagues and develop personally What you'll More ❯

and minimise costs. We deliver, maintain and support integration solutions both at a group level and country level across all our operating countries. We are focused on delivering outstanding customer service and commercially viable solutions whilst ensuring that our solutions are secure, stable and reliable. What youll do You support and functionally develop integrations either at a country … or global level Analyse, optimize, design existing and new integrations in both A2A and B2B solutions Work with various standards: Industry, Computacenter & customer variances You will also work with many different connectivity methods and security practices Carry out third line support activities and configuration requests If you are interested and are suitable, you will take responsibility for (partial) projects More ❯