1 of 1 Permanent Escalation Management Jobs in Hatfield

client organisation, the acquiring business, and multiple infrastructure and platform service providers. You will be responsible for ensuring service continuity, controlled change, effective escalation management, and clear operational governance throughout the transition. Key Responsibilities: Service Governance & Operational Leadership Own day-to-day service governance across TSA and separation … activities. Establish and run operational service forums, including service reviews, escalation meetings, and service assurance sessions. Maintain oversight of service performance, risks, dependencies, and cross-tower impacts. Escalation & Risk Management Act as the primary escalation point for service issues, conflicts, and delivery risks. Maintain and manage ...