2 of 2 Permanent SLA Jobs in Hatfield

service issues are generated due to design flaws Service optimisation delivered & or service optimisation papers that are approved All solution designs are approved within SLA 360 feedback including from vendors - is supportive of the role and the incumbent is seen to be expert in the field of Digital solution architecture ...

work through complex commercial negotiations. Can build strong relationships with named suppliers. Can produce and analyse appropriate Group statistics/KPI’s/SLA’s and customer reporting where required. Can suggest and implement process improvements. Can work across multiple geographies to support Group wide process. Performance indicators Ensure department … meets SLA, KPI and contribution targets. Support key customer contracts to maintain and improve contribution. Understand and adhere to GTS policies and procedures. Demonstrate strong data analytical skills using excel and Computacenter systems. What you'll need Skills and Experience needed A willingness to learn and to become the subject ...