2nd Line SupportAnalyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided … you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line SupportAnalyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on … First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would More ❯
2nd Line SupportAnalyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided … you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line SupportAnalyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on … First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would More ❯
Second Line SupportAnalyst Fully on site 24/7 Shift Pattern SC Clearance Required or Eligible Join a leading IT services company as they expand the team following a major contract win! We're looking for driven and proactive Second Line Support Analysts to join …/7 Technical Operations Command Centres in Nottingham or Hatfield. What you will be doing: Provide 2nd line support across a range of IT infrastructure technologies Manage batch processing and event/alert monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and … with team members to continuously improve service delivery Your background: Eligible for or currently hold SC clearance Experience or exposure to second-line infrastructure support Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations Willingness to work a 24/7 rotating shift pattern Strong communication and customer More ❯
