1 of 1 Permanent Support Analyst Jobs in Hatfield

blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues. You will maintain accurate records of technical issues, and solutions provided, as well … expanding and maintaining service documentation and client knowledge base through guides and online demonstrations. You will aid in the advancement of our clients support infrastructure and suggest improvements in processes. As you settle into the role, you will gain the opportunity to work with Development and QA teams around ...