Service Desk Analyst
Havant, Hampshire, United Kingdom
Confidential
Service Requests are accurately identified, categorised, prioritised and managed Reviewing calls for quality to ensure the level of service delivered is of a consistently high quality Providing technical guidance to colleagues Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first point … insurance, certifications, accreditations, and training required to perform their tasks. Required skills, qualifications and experience Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability more »
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