IT Process Owner (Knowledge Management, ServiceNow)
Havant, England, United Kingdom
Sentinel
much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where you'll be pivotal in managing and enhancing our Service Knowledge … Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage an effective Service Knowledge Management System and associated processes. Ensure … the organization leverages knowledge effectively throughout all stages of the service lifecycle. Own and be accountable for all aspects of the IT Knowledge Management process, including development, governance, compliance, reporting, and continual improvement. Collaborate with suppliers and other delivery and governance functions to optimize and continually improve Knowledge more »
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